Kdufek35
Newbie

Visio TV, Sound bar and comcast

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I have Visio TV, Comcast cable and Roku streambar. Streambar connected to HDMI 1 ARC. Comcast cable connected to HDMI 2 ON TV. Sound is perfect when in Roku. However when going back to cable, there is no sound. How do I fix this?

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RokuJechealR
Community Moderator
Community Moderator

Re: Sound bar and comcast

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Hi @Kdufek35,

A warm welcome to the Roku Community!

We understand your query using the Roku Streambar, and when you are using the cable service, that has no sound. We would recommend taking a look at the steps provided by our Support page here: Set up your Streambar to make sure the Roku Streambar is set up properly. It's important that the ARC and CEC are enabled on your TV.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Sound bar and comcast

Jump to solution

Hi @Kdufek35,

A warm welcome to the Roku Community!

We understand your query using the Roku Streambar, and when you are using the cable service, that has no sound. We would recommend taking a look at the steps provided by our Support page here: Set up your Streambar to make sure the Roku Streambar is set up properly. It's important that the ARC and CEC are enabled on your TV.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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