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robbixc
Reel Rookie

Dazn app v3.16 crash on launch

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Hi there,

since the latest update (31th January 2024) the DAZN app on  my roku express 4k keeps crashing on launch. I can see the app tabs on the top side of the screen and then it crashes to the rokuhome screen.

That's the only app that crashes.

I've already tried:

- remove/restart/readd

- factory reset

- disconnecting it from the power outlet

Anything else I can do?

 

WhatsApp Image 2024-02-14 at 15.09.21.jpeg

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1 Solution

Accepted Solutions
RokuArjiemar
Community Moderator
Community Moderator

Re: Dazn app v3.16 crash on launch

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Hello! @robbixc,

Thanks for the post,

We would like to inform you that we have forwarded your information to the relevant Roku team for further investigation into the issue you reported. As you’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up, and let them know what troubleshooting steps you’ve already attempted.

Please feel free to reach out to us if you have any other feedback.

Regards,

Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

5 REPLIES 5
RokuERey
Community Moderator
Community Moderator

Re: Dazn app v3.16 crash on launch

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Hi @robbixc,

Welcome to the Community for Roku!

We appreciate you for flagging us about this playback issue going on with DAZN channel and we appreciate your effort in trying to resolve this.

In this case, we'll take of this information and also recommend to check this on with the channel team. If the problem is limited to a single channel, it may be a channel-specific issue that has to be fixed with an update that is handled by the channel provider.

Here's how you can contact them: Contact Us

Feel free to get back here and let us know how things turn out.

Best regards,
Rey

ERey.
Roku Community Moderator
robbixc
Reel Rookie

Re: Dazn app v3.16 crash on launch

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Hi Rey,

I appreciate your help but the Contact Us link you posted doesn't lead anywhere useful.

I know it has nothing to do with you or Roku. I don't see a way to report an issue with a DAZN app directly to DAZN, I wonder if you have any mean to send the report directly to the developer team of the Roku app.

 

 

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RokuArjiemar
Community Moderator
Community Moderator

Re: Dazn app v3.16 crash on launch

Jump to solution

Hello! @robbixc,

Thanks for the post,

We would like to inform you that we have forwarded your information to the relevant Roku team for further investigation into the issue you reported. As you’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up, and let them know what troubleshooting steps you’ve already attempted.

Please feel free to reach out to us if you have any other feedback.

Regards,

Arjiemar

Arjiemar
Roku Community Moderator

Re: Dazn app v3.16 crash on launch

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I and my parents have the exact same problem. When are you going to fix this, release a new version?!

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RokuTakashi
Community Moderator
Community Moderator

Re: Dazn app v3.16 crash on launch

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Hi, @toolshed2000

Thanks for posting, and welcome to the Roku Community.

We understand that you're having an issue with the Dazn app, and we'd like to gather more details regarding this for us to conduct further investigation and to guide us in addressing the issue. The appropriate Roku team would need the following information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, the appropriate Roku team can investigate the issue further, and actions necessary to resolve the issue will be taken.

Your response would be much appreciated.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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