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peterm1234
Newbie

CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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I have used the CNBC Roku app successfully for many years.  Several days ago the app required that I complete the periodic reactivation with my provider (Xfinity).  The activation page with the activation code appears for only 1-2 seconds before disappearing.  In the past the activation page has remained visible until I completed the activation with my provider.  This issue is preventing activation and as a result I cannot watch CNBC Live TV.  I have completed all of the typical troubleshooting steps including unintalling/re-installing the CNBC app and unpowering / repowering Roku with no success.  This appears to be a problem with the App, so was curious if anyone else  experiencing same problem.

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RokuJechealR
Community Moderator
Community Moderator

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Hi @RichardA,

Thanks for the first post in the Roku Community!

We're sorry for any inconvenience this may have caused you. That's not what we aim for. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contacting CNBC TV's customer support team to report the issue and get help. They can resolve what you are having with accessing the channel.

You can contact them here: CNBC Support.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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9 REPLIES 9
RokuJohnB
Community Moderator
Community Moderator

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Hi @peterm1234,

Greetings from the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If you need anything else, please let us know.

Kind regards,

John

John
Roku Community Moderator
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Hut334
Newbie

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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I have the same issue.  If I go to "live tv" and have selected CNBC, a new code pops up every second.  I can watch the recorded segments, but no live cnbc tv.

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RokuERey
Community Moderator
Community Moderator

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Hi @Hut334,

Thanks for joining us here in the Roku Community!

We would suggest first to contact the channel team about this and see what they can suggest about it. Feel free to drop some updates here on how it goes.

Thanks,
Rey

ERey.
Roku Community Moderator
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RichardA
Newbie

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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I am having the same problem - and it is infuriating.    How do I fix???????

 

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RichardA
Newbie

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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the Channel Team????     Why don't you include who, how and where you contact "The Channel Team."

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RokuJechealR
Community Moderator
Community Moderator

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Hi @RichardA,

Thanks for the first post in the Roku Community!

We're sorry for any inconvenience this may have caused you. That's not what we aim for. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contacting CNBC TV's customer support team to report the issue and get help. They can resolve what you are having with accessing the channel.

You can contact them here: CNBC Support.

If you have any other questions or concerns, please let us know.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Deva
Newbie

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Can not get the CNBC.com/rokutv to accept my optimum password. 

why my OPTIMUM PASSWORD DOES NOT WORK

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Pfhinz1
Newbie

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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I have the same issue. CNBC sent me instructions on how to clear the cache. No luck. Code changes every 4 seconds 

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RokuCarly
Community Moderator
Community Moderator

Re: CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

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Welcome to the Roku Community, @Pfhinz1!

Thanks for sharing this here. In cases like this, it is highly recommended that you coordinate with the channel provider, as Roku simply hosts the channel on the platform and does not have direct management control over it.

Kindly refer to @RokuJechealR's post above for further details regarding this matter.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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