Forum Discussion

Suzanne5's avatar
Suzanne5
Newbie
12 months ago
Solved

Disney+ channel not available

I have a Roku streaming device and on the remote is the Disney channel button.

But when I press the button it doenst go to the channel, and I can not find the channel on the device.

 

How is this possible. I can not load new channels on this device as all of them are pre loaded.

 

Please help

  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Welcome to the Roku Community, Suzanne5!

    Thanks for reaching out. We'd be happy to provide further information regarding this matter.

    Please be informed that the Roku streaming platform is US-based. Although it is being offered in certain locations, only limited apps can be accessed outside the US. 

    In this case, it may be possible that Disney+ is not being offered in your current location. 

    Feel free to let us know if you need further clarification and assistance. 

    Warm regards,
    Carly

2 Replies

  • andyross's avatar
    andyross
    Roku Guru
    12 months ago

    Exactly what Roku device do you have? You can go to Settings/System/About to see the name and model number.

    Disney+ is not supported on older Roku's. This is not Roku blocking it, but Disney simply not making it available. The same goes for Hulu.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome to the Roku Community, Suzanne5!

    Thanks for reaching out. We'd be happy to provide further information regarding this matter.

    Please be informed that the Roku streaming platform is US-based. Although it is being offered in certain locations, only limited apps can be accessed outside the US. 

    In this case, it may be possible that Disney+ is not being offered in your current location. 

    Feel free to let us know if you need further clarification and assistance. 

    Warm regards,
    Carly