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cannon1975
Newbie

Hulu subtitles are 10-15 seconds behind

Model 910x Roku Smart sound bar

SER #YL009239066

ID R64989390668

SOFTWARE VER,14.0

HULU VER 6.87 BUILD 1

Tracker id 68-448-826

Subtitles are about 10 - 15 seconds behind. Happens when watching The Veil. 

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RokuCarly
Community Moderator
Community Moderator

Re: Hulu subtitles are 10-15 seconds behind

Welcome, @cannon1975.

We're grateful to have you here in the Roku Community!

Thanks for letting us know about this. We'd like to suggest some steps you could try to troubleshoot your affected Roku device.

If your subscription is billed directly from the Hulu app, kindly follow the steps precisely below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's our support article for reference: How to resolve a channel playback issue

If your subscription is billed via your Roku account, kindly try to reboot your device to see if this helps.

Keep us posted on how it goes!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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