Roku Community

Vanderhe · ‎04-10-2019

I subscribed to Britbox about 2 days ago. I can't play anything. When I try, it says "Subscribe". I am logged in to Britbox. If I click on Subscribe anyway and try to subscribe again it says you are already subscribed. I see this was first reported about two years ago. So I'm guessing there's a fix or something I need to do. Britbox help was not helpful...

RokuTannerD · ‎04-11-2019

@Vanderhe

Thanks for the note. I would suggest removing the channel from the Roku home screen once more, restarting your device, then installing the channel once more.

https://channelstore.roku.com/details/143088/britbox

When you first launch the BritBox channel, there should be a settings menu in the far upper righthand corner (looks like a user icon) which has an option to 'Sign-in' within. Click on this option. You may see a pop up asking you to create an account, but you should be able to click 'Cancel' and return to the option you just selected and manually type in your email/password.

If you don't remember your password, try clicking the 'Forgot password' link and put in your Roku account email address. You should receive an email thereafter which will assist you in resetting your password. Then, you should be able to login from there.

Let us know if you need any further help!

Thanks,
Tanner

View solution in original post

RokuTannerD · ‎11-25-2019

Britbox has not yet been made available by the channel provider in the UK on the Roku platform. Each channel provider determines the regions in which their channel is available on the Roku platform.

Please reach out to Britbox directly for any inquiries or updates, and to share your interest in seeing their channel available on Roku in your location. The channel will only become available once the channel provider authorizes the channel for publishing in additional locations.

Thanks,

Tanner

View solution in original post

RokuMary-F · ‎03-02-2022

Hi @Susba,

Thanks for posting in the Roku Community!

When you are ready to remove or uninstall a channel, first determine if the channel has a subscription and whether that subscription is billed to your Roku account.

Go to my.roku.com on your computer or smartphone
If prompted, sign in to your Roku account
Select Manage Your Subscriptions

If the channel you want to remove is listed on this page, the subscription must first be canceled before the channel can be removed from your Roku device.

Note:
- If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.
- Channels cannot be removed at Roku.com.

Removing channels from within the Roku Channel Store

Press Home on your Roku remote
Select Streaming Channels to open the Channel Store
Locate the channel you wish to remove and press OK on your remote
- Tip: A checkmark appears in the bottom right-hand corner identifying an installed channel.
Select Remove channel and confirm the selection when prompted

Removing channels from within your channel lineup

Press Home on your Roku remote
Move to the right and highlight the channel you wish to remove
Press Star on your remote to open the Options menu
Select Remove channel and confirm when prompted

Hope this helps! Let us know if you have any other concerns.

Best regards,
Mary

Mary F.
Roku Community Moderator

View solution in original post

RokuTannerD · ‎04-11-2019

@Vanderhe

Thanks for the note. I would suggest removing the channel from the Roku home screen once more, restarting your device, then installing the channel once more.

https://channelstore.roku.com/details/143088/britbox

When you first launch the BritBox channel, there should be a settings menu in the far upper righthand corner (looks like a user icon) which has an option to 'Sign-in' within. Click on this option. You may see a pop up asking you to create an account, but you should be able to click 'Cancel' and return to the option you just selected and manually type in your email/password.

If you don't remember your password, try clicking the 'Forgot password' link and put in your Roku account email address. You should receive an email thereafter which will assist you in resetting your password. Then, you should be able to login from there.

Let us know if you need any further help!

Thanks,
Tanner

Vanderhe · ‎04-15-2019

Thanks Tanner,

Britbox figured it out. They said my subscription was a "partial subscription". This means I had subscribed, but did not enter a credit card. I somehow thought the credit card Roku has on file would be used. My bad. So I re-subscribed, entered the credit card info and all is good now.

Randy

RokuTannerD · ‎04-15-2019

Glad to hear they were able to help you get things sorted out!

Thanks for keeping us posted.

Cheers,
Tanner

Waldegrave · ‎11-08-2019

Hi I’m in the UK and my Roku box can’t find britbox channel it says not available in my region, but I know it has launched

[post merged into already existing thread]

JY · ‎11-09-2019

Me neither. Nothing showing in the search on the stick. And when I search using the site it says ‘not available in your region’.

kboro · ‎11-09-2019

I also have the same issue

David46 · ‎11-11-2019

When I try and add britbox UK I get a message saying it's not available in my region, but I'm in the UK.

Wendy1 · ‎11-12-2019

It’s the same with me. Anyone know when it will be available

Jiggsy · ‎11-12-2019

I have a paid subscription to Britbox. I upgraded to roku premiere and I can’t open any shows. It asks me to subscribe and then tells me I have a subscription. Called Britbox and they said it’s my device.

Roku Community

Channels & viewing

Britbox Can't Play

Re: Britbox Can't Play

Re: Britbox Can't Play

Re: No option to uninstall Britbox

Re: Britbox Can't Play

Re: Britbox Can't Play

Re: Britbox Can't Play

Can’t find britbox in channels - UK

Re: Can’t find britbox in channels - UK

Re: Can’t find britbox in channels - UK

Re: Britbox Can't Play

Re: Britbox Can't Play

Britbox won’t play on my new roku unit