RokuTannerD
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Re: BET + App
Thanks for the notes here. If you need help with your account, subscription, or signing into the BET channel, or if you're running into an issue using their channel, you'll want to contact BET support here: 1 (202) 608-2000 or online at support@bet.plus for more help. They can assist with any questions you may have or provide additional support for their channel (app) on the Roku platform. Thanks, Tanner19KViews1like3CommentsRe: Is private listening available on all Roku TV HDMI inputs?
Thanks for the question here! Private Listening is available for all built-in streaming channels, but is not available for HDMI inputs on some models of Roku TV (depending on hardware). If your TV is displaying an HDMI input source and not a built-in streaming channel, you may not be able to use private listening for that input, and would see that type of message display in the app. Thanks, Tanner46KViews1like24CommentsRe: Feature Request: Airplay on Roku Devices
Hi there! Thanks for sharing the interest. We only currently support screen mirroring for Android and Windows devices. You can see more about our screen mirroring feature here: https://support.roku.com/article/208754928 We'll be sure to pass along the interest in Airplay support to the team. Please be sure to add a Kudo to this post to share your interest in this feature. Keep an eye on https://www.roku.com/blog for the latest news and announcements for all things Roku. Cheers, Tanner74KViews63likes1CommentRe: How to turn Disney Plus subtitles on and off
Jrgigl Hi there! Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. Let me know if you have any other questions! Additional resources that you might find helpful: Disney Plus Support: Formatting captions and subtitles Roku Support: How to enable closed captioning Roku Support: How to use volume modes on your Roku® streaming device Roku Support: How to enable closed captioning Roku Community: Why won't Disney Plus subtitles turn off? Thanks, Tanner384KViews8likes15CommentsRe: Why won't my Roku TV screen turn on?
Sammij24 Thanks for reaching out. For more help with power or hardware related issues, you'll need to contact your Roku TV manufacturer. They provide direct support and warranty services for their TVs running the Roku OS, and can better assist you. You can locate their contact information from this support article. Thanks, Tanner198KViews0likes23CommentsRe: Why won't Disney Plus subtitles turn off?
Thanks for reaching out. Try pressing the * button during playback and access the option menu to turn closed captions off. You may also need to log into your Disney+ account online, and check your settings to see if this is enabled anywhere. These settings may carry over from your account into the channel/app automatically. If you need more help, please contact Disney+ support to report the issue you're seeing with their content. You'll want to cite the model of device you are using, along with the title you are watching so they can take a closer look. Let us know what you discover! Thanks, Tanner127KViews4likes20CommentsRe: Why is my image aspect ratio suddenly the wrong size?
flexible No idea! But, I'm glad you were able to get the issue sorted out. Over time, HDMI ports and cables can wear out, pins can become damaged inside the ports, dirt/dust can accumulate, etc. It's possible that this may have started to happen with that port, but I can't say for sure. Happy Streaming! Tanner136KViews0likes6CommentsRe: How To Block YouTube Ads On Roku
homebody1966 Thanks for the note. For questions about a channel's features or functionality, you'll want to reach out to that channel provider directly for more information. For YouTube, you may be able to sign into the YouTube channel using a YouTube Premium subscription in order to limit or eliminate ads during playback, but you would need YouTube to confirm whether or not that functionality is supported. You can reach out to their support team here: https://support.google.com/youtube/?hl=en#topic=9257498 Thanks, Tanner126KViews3likes73CommentsRe: YouTube TV activation: How to find and enter code
Stan3 You will enter the code on the YouTubeTV activate page: tv.youtube.com/start from any web browser on your computer or mobile device. You will be prompted to sign into your Google account that you have a YouTubeTV account created under. Once you sign in, enter the code into the browser that is displayed on the TV screen. Thanks, Tanner239KViews0likes0CommentsRe: YouTube TV activation: How to find and enter code
Ah_57210 Thanks for the note. Follow these steps to activate YouTube TV on your Roku streaming player or TV: 1. Install the YouTubeTV channel on your Roku device. It can be located in 'Streaming channels' on the Home screen. 2. Launch the channel and select 'Already a member' from the options on-screen. 3. Visit tv.youtube.com/start from any web browser on your computer or mobile device. You will be prompted to sign into your Google account that you have a YouTubeTV account created under. Once you sign in, enter the code that is displayed on the TV screen.244KViews0likes1Comment