Channels & viewing

[Vanderhe]

I subscribed to Britbox about 2 days ago. I can't play anything. When I try, it says "Subscribe". I am logged in to Britbox. If I click on Subscribe anyway and try to subscribe again it says you are already subscribed. I see this was first reported about two years ago. So I'm guessing there's a fix or something I need to do. Britbox help was not helpful...

[RokuTannerD · Accepted solution]

@Vanderhe 

Thanks for the note. I would suggest removing the channel from the Roku home screen once more, restarting your device, then installing the channel once more. 

https://channelstore.roku.com/details/143088/britbox

When you first launch the BritBox channel, there should be a settings menu in the far upper righthand corner (looks like a user icon) which has an option to 'Sign-in' within. Click on this option. You may see a pop up asking you to create an account, but you should be able to click 'Cancel' and return to the option you just selected and manually type in your email/password. 

If you don't remember your password, try clicking the 'Forgot password' link and put in your Roku account email address. You should receive an email thereafter which will assist you in resetting your password. Then, you should be able to login from there. 

Let us know if you need any further help!

Thanks,
Tanner

[Vanderhe]

Thanks Tanner,

Britbox figured it out. They said my subscription was a "partial subscription". This means I had subscribed, but did not enter a credit card. I somehow thought the credit card Roku has on file would be used. My bad. So I re-subscribed, entered the credit card info and all is good now.

Randy

[RokuTannerD]

Glad to hear they were able to help you get things sorted out! 

Thanks for keeping us posted. 

Cheers,
Tanner

[Waldegrave]

Hi I’m in the UK and my Roku box can’t find britbox channel it says not available in my region, but I know it has launched 

[post merged into already existing thread]

[JY]

Me neither. Nothing showing in the search on the stick. And when I search using the site it says ‘not available in your region’.

[kboro]

I also have the same issue

[David46]

When I try and add britbox UK I get a message saying it's not available in my region, but I'm in the UK.

[Wendy1]

It’s the same with me. Anyone know when it will be available

[Jiggsy]

I have a paid subscription to Britbox. I upgraded to roku premiere and I can’t open any shows. It asks me to subscribe and then tells me I have a subscription. Called Britbox and they said it’s my device.