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Bolovino
Newbie

Trying to cancel my CBS for Roku...

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I have been charged monthly for CBS on Roku..$5.99...Have been trying to cancel it many times on the Roku web site and/or on the app with no luck. Cannot even see it listed in my subscription listing in order to cancel it. Being charged the amount every month and do not have the channel available...Dies anyone have any idea hiw to cancel and nit be charged???

2 Solutions

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RokuJanadeeK
Retired Moderator

Re: Trying to cancel my CBS for Roku...

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Hi @Bolovino,

Welcome, and thank you for posting here in the Roku Community!

We understand that you wanted to cancel a CBS subscription. We're glad to help.

To cancel subscriptions billed through Roku Pay:

  1. Sign in to your Roku account and go to Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
  3. Continue to use your subscription until the end of your current billing cycle.

Alternatively, you can directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

We hope this helps!

All the best,
Janadee

Nadee K.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Trying to cancel my CBS for Roku...

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Hi, @Donnao.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue canceling your subscription. No worries, we're here to help.

Have you tried checking the email address associated with your streaming device? Ensure that you sign in with the same email address. To check: Home > Settings > System > About.

You may also cancel your subscription through your streaming device:

  1. Press the Home button  on your Roku remote.
  2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
  3. Press the Star button  on your remote.
  4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
    YoursubscriptionOS24.jpg
  5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term.
    ManageSubscriptionOS24.jpg

Note: If you're still unable to locate the subscription, you may need to contact the channel provider itself, as this may be directly purchased from them. 

Moreover, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

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30 REPLIES 30
RokuJanadeeK
Retired Moderator

Re: Trying to cancel my CBS for Roku...

Jump to solution

Hi @Bolovino,

Welcome, and thank you for posting here in the Roku Community!

We understand that you wanted to cancel a CBS subscription. We're glad to help.

To cancel subscriptions billed through Roku Pay:

  1. Sign in to your Roku account and go to Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
  3. Continue to use your subscription until the end of your current billing cycle.

Alternatively, you can directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

We hope this helps!

All the best,
Janadee

Nadee K.
Roku Community Moderator
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sdv
Newbie

Re: Trying to cancel my CBS for Roku...

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The charge you are seeing is actually for Paramount Plus. They bill it as CBS. So just go in and cancel your Paramount Plus and that will remove the charge.

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Jshun
Channel Surfer

Re: Trying to cancel my CBS for Roku...

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I keep getting Roku for CBS and Roku for Hulu. I don't see them in my subscription, so how do I stop them from billing my card? It started after I added my card to my Roku account. I only added my card for Paramount plus and Starz.

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renojim
Community Streaming Expert

Re: Trying to cancel my CBS for Roku...

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CBS is most likely Paramount+.  I don't know about the other one.

Roku Community Streaming Expert

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Carollee
Newbie

Re: Trying to cancel my CBS for Roku...

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Jshun
Channel Surfer

Re: Trying to cancel my CBS for Roku...

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Are you not reading the posts people are making? We don't see it in our subscriptions, so how can we stop the auto renew! It's not in the subscriptions. But it is somehow able to bill us every month. 

renojim
Community Streaming Expert

Re: Trying to cancel my CBS for Roku...

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@Jshun, you said you have Paramount+.  Are you saying that doesn't show in your subscriptions?  The only answer anyone from Roku ever gives here is to contact account/billing support at https://support.roku.com/contactus.

Roku Community Streaming Expert

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Jshun
Channel Surfer

Re: Trying to cancel my CBS for Roku...

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Yes paramount+ and Starz show up in my subscription! But CBS for roku and Hulu for roku does not show up in my subscription. I went on Hulu site to check for subscription and it shows not subscribed. I tried CBS site and it shows no account. The billing is coming from Roku. I usually go straight to whatever site to purchase a plan,but I got lazy and paid through Roku and now it's nonstop Roku billing for CBS and Hulu. 

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renojim
Community Streaming Expert

Re: Trying to cancel my CBS for Roku...

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@Jshun, your Paramount+ subscription will show up as "CBS for Roku" or "CBS Interactive for Roku" on your billing statement.  They don't have to match.  The description on a billing statement can say literally anything. In case you didn't know, CBS owns Paramount+.  It sounds to me like you have two subscriptions through Roku and two charges on your statement.  If you don't like this answer, try the link I provided.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.