Account, payments & subscriptions

[JenniferZ1968]

I am being charged for Peacock and I cancelled it back in October.  I go on Peacock and they tell me I have to contact Roku because they are who I get Peacock through.  So I go on your site and it says I have no active subscriptions.  So I go back on Peacock and tell them and they say they can't help me.  So I come back here and try to find a contact, chatbot, nothing.  Its says there is online help but it just brings you to the main menu.  This is the most idiotic thing I have ever seen.  I will never get Roku again.  I want this subscription stopped, and I want my refund retroactive from October.I have made sure that it wasn't under another email.  You need to stop charging people and then making it crazy difficult to stop a subscription.  This is a total scam.  You are just hoping people forget and you will keep charging the service.  I will be going on social media and giving this same two cents.  

[RokuRhea-V]

Hey @JenniferZ1968,

Welcome to the Roku Community!

We appreciate you reaching out about the charge on your account and want to help you resolve this. To find the charges, please confirm the email linked to your Roku device. You can do this by navigating to Home > Settings > System > About. Once you've verified your email, our Account and Billing Team will be ready to assist you further. Head to the Roku support page and look for "Check Support Options below." 

Thanks,

The Roku Community Team