Account, payments & subscriptions

[Strega2]

As mentioned a few times here, you will usually want to cancel a Paramount+ subscription in your Roku account in order to make a Roku for CBS bill end. If you don't see Paramount+ either, then you may have more than one Roku account. For example, if you just created a Roku account, in order to cancel a bill you are receiving, then that new Roku account is certainly not the one causing the bill, so you will not find it there.  

[Donnao]

I have done this and there is no “manage subscription” option.  Only “move app”, “move app to top”, “check for updates” and “remove app”.  
If I remove app that doesn’t actually cancel it does it?

[renojim]

@Donnao, removing an app does not cancel the subscription.  Do you have more than one Roku device?  If so, you may have more than one Roku account and the subscription may be tied to a different account.  Check the email address that's displayed on each device under Settings->System->About.  It's also possible that you have a Roku account you've forgotten about or you signed up on someone else's device and entered your payment information.

[ACoerver60]

My Roku for CBS just started showing up in my bank statement. But last month and months before it was showing up as Paramount+ and charged as $12.99. So I guess the reason being Paramount bought into CBS or vice versa. But the charge is still $12.99 so needless to say, it's very confusing. I didn't see anything about CBS on my Paramount App. 

[RokuRhea-V]

Thank you for joining the Roku Community @ACoerver60 
I understand that a charge from CBS Interactive may be confusing. Please note that CBS Interactive and the Paramount+ channel are the same. Your monthly bill for Paramount+ will show "CBS Interactive." With Paramount+, you can watch CBS programs on demand. However, you cannot access live CBS broadcasts, except for some live sports. 
If you have further questions, feel free to contact us again.

Thanks,

The Roku Community

[THOMGIRL]

ROKU CBS INTERACTIVE IS A SCAM!!

PARAMOUNT PLUS SHOULD BE ALERTED THAT ROKU IS ALLOWING THEIR BRAND TO BE DAMAGED AND ATTACHED TO SUCH FRAUDULENT ACTIVITY. 

[THOMGIRL]

Why doesn't ROKU have a Customer Service Support # whereby customers can call to resolve issues like this? Think about it for a minute or two. All other legitimate, reputable, halfway decent company doesn't hide from the public who is supporting their brand and service platform. It appears to me that if their product and service system has been hacked allowing fraudulent activity to happen under their brand, they are either (1) financially benefitting from the fraudulent acts OR (2) have decided that the cost to repair/prevent the continued fraud is beyond their ability to rectify the matter. Something tells me option 1 fits, because they are aware that the fraudulent charges have their brand name attached as ROKU CBS Interactive. At which point, I consider them money-hungry Scammers!

[RokuRhea-V · Accepted solution]

Welcome to the Roku Community! @THOMGIRL 

I understand your concern, and we provide agent-assisted support for particular issues and devices. For your account or billing inquiries, please contact our Support Team directly by visiting the Roku Support website and selecting "Check support options below."
 

Thanks,

The Roku Community Team