Account, payments & subscriptions

[Bolovino]

I have been charged monthly for CBS on Roku..$5.99...Have been trying to cancel it many times on the Roku web site and/or on the app with no luck. Cannot even see it listed in my subscription listing in order to cancel it. Being charged the amount every month and do not have the channel available...Dies anyone have any idea hiw to cancel and nit be charged???

[RokuJanadeeK · Accepted solution]

Hi @Bolovino,

Welcome, and thank you for posting here in the Roku Community!

We understand that you wanted to cancel a CBS subscription. We're glad to help.

To cancel subscriptions billed through Roku Pay:

1. Sign in to your Roku account and go to Subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
3. Continue to use your subscription until the end of your current billing cycle.

Alternatively, you can directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

We hope this helps!

All the best,
Janadee

[sdv]

The charge you are seeing is actually for Paramount Plus. They bill it as CBS. So just go in and cancel your Paramount Plus and that will remove the charge.

[Jshun]

I keep getting Roku for CBS and Roku for Hulu. I don't see them in my subscription, so how do I stop them from billing my card? It started after I added my card to my Roku account. I only added my card for Paramount plus and Starz.

[renojim]

CBS is most likely Paramount+.  I don't know about the other one.

[Jshun]

Are you not reading the posts people are making? We don't see it in our subscriptions, so how can we stop the auto renew! It's not in the subscriptions. But it is somehow able to bill us every month. 

[renojim]

@Jshun, you said you have Paramount+.  Are you saying that doesn't show in your subscriptions?  The only answer anyone from Roku ever gives here is to contact account/billing support at https://support.roku.com/contactus.

[Jshun]

Yes paramount+ and Starz show up in my subscription! But CBS for roku and Hulu for roku does not show up in my subscription. I went on Hulu site to check for subscription and it shows not subscribed. I tried CBS site and it shows no account. The billing is coming from Roku. I usually go straight to whatever site to purchase a plan,but I got lazy and paid through Roku and now it's nonstop Roku billing for CBS and Hulu. 

[renojim]

@Jshun, your Paramount+ subscription will show up as "CBS for Roku" or "CBS Interactive for Roku" on your billing statement.  They don't have to match.  The description on a billing statement can say literally anything. In case you didn't know, CBS owns Paramount+.  It sounds to me like you have two subscriptions through Roku and two charges on your statement.  If you don't like this answer, try the link I provided.