Account, payments & subscriptions

[Kwags1]

I bought paramount+ on the 13th of February it is now the 22nd and for some REASON I'm being charged for a FULL MONTH OF PARAMOUNT not only that because I didn't allow the charge to go through because it hasn't been a month roku took it upon themselves to cancel my paramount+ please help

[JWS9518]

Reach out to Paramount plus customer support directly. 

[RokuHaz-M · Accepted solution]

Hi @Kwags1

I get that you noticed a charge from the Paramount+ subscription which you did not authorize. Just a friendly heads-up: you can enjoy a 7-day free trial for this subscription, but you will be charged after the trial ends. It's a good idea to reach out to their Contact Support if you want to file a dispute. If you want to cancel this subscription through your Roku TV, here's what you need to do: 

1. Go to Home.
2. Highlight the Paramount+ app.
3. Press the star (*) button on your Roku Remote.
4. Manage Subscriptions.
5. Turn off Auto-renew.

This will cancel the subscription and won't charge you again on the next billing date. If you have further questions, I'll be right here.

Cheers!

The Roku Community Team