Account, payments & subscriptions

[SStWell]

I ordered Paramount+ for 1 year at $119.99 on January 09, 2024.  Just received my credit card statement and see that Roku renewed Paramount+ on January 09, 2025 a month ago now, for another year!  I didn't approve of this renewal charge and want Paramount+ cancelled with a refund.

[HDMIGuy]

@SStWell If you did not cancel your subscription it will automatically renew.  You can try logging into your Roku account on a computer and following the options to contact customer support.  

[JWS9518]

Some apps may also have a way to turn off auto-renew, check in your manage subscriptions area of either your Roku account or the specific app.

[RokuRhea-V]

We're glad to have you here in the Roku Community! @SStWell 
Thank you for informing us about the unauthorized renewal of your subscriptions. If you do not wish to renew your subscriptions, you must cancel them before the renewal date to avoid future charges. For information on how to cancel your subscriptions, please visit the support FAQ regarding managing or canceling subscriptions through Roku. You can also contact one of our live account and billing experts for the charge. Here's the link.

I hope this helps!
Thank you.

The Roku Community