Account, payments & subscriptions

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Strega2
Roku Guru

Re: Trying to cancel my CBS for Roku...

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As mentioned a few times here, you will usually want to cancel a Paramount+ subscription in your Roku account in order to make a Roku for CBS bill end. If you don't see Paramount+ either, then you may have more than one Roku account. For example, if you just created a Roku account, in order to cancel a bill you are receiving, then that new Roku account is certainly not the one causing the bill, so you will not find it there.  

Banned but back. Because why not?
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Donnao
Reel Rookie

Re: Trying to cancel my CBS for Roku...

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I have done this and there is no “manage subscription” option.  Only “move app”, “move app to top”, “check for updates” and “remove app”.  
If I remove app that doesn’t actually cancel it does it?

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renojim
Community Streaming Expert

Re: Trying to cancel my CBS for Roku...

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@Donnao, removing an app does not cancel the subscription.  Do you have more than one Roku device?  If so, you may have more than one Roku account and the subscription may be tied to a different account.  Check the email address that's displayed on each device under Settings->System->About.  It's also possible that you have a Roku account you've forgotten about or you signed up on someone else's device and entered your payment information.

Roku Community Streaming Expert

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ACoerver60
Newbie

Re: Trying to cancel my CBS for Roku...

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My Roku for CBS just started showing up in my bank statement. But last month and months before it was showing up as Paramount+ and charged as $12.99. So I guess the reason being Paramount bought into CBS or vice versa. But the charge is still $12.99 so needless to say, it's very confusing. I didn't see anything about CBS on my Paramount App. 

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RokuRhea-V
Community Moderator
Community Moderator

Re: Trying to cancel my CBS for Roku...

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Thank you for joining the Roku Community @ACoerver60 
I understand that a charge from CBS Interactive may be confusing. Please note that CBS Interactive and the Paramount+ channel are the same. Your monthly bill for Paramount+ will show "CBS Interactive." With Paramount+, you can watch CBS programs on demand. However, you cannot access live CBS broadcasts, except for some live sports. 
If you have further questions, feel free to contact us again.

Thanks,

The Roku Community

Rhea V.
Roku Community Moderator
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