Account, payments & subscriptions

[Smiller006]

I am being charged for findstep channel maker and it says it’s coming from Roku. I cannot find anywhere that I am signed up for this and I want this charge to stop so how to I get in contact with someone from your company to help me with this. ?? I am very mad about this it’s ridiculous that charges just start popping up when you haven’t even subscribed this will make Roku lose customers if this keeps happening  

[renojim · Accepted solution]

@Smiller006, if you sign into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About, do you see any subscriptions listed there?  If so, one of them might be that charge.  The description that's shown in your Roku account may not match the description on your billing statement that can literally say anything.  If you want help from Roku, start with account/billing support at https://support.roku.com/contactus.

[gfranco51]

Also you cannot remove this service on the Roku device as you can with other installed services. It will be displayed as Discovery+ for Roku Channel

Look at your payment method you used when you installed your Roku device (it is required) to insure that you are not being charged. My account is being charged $9.73/mo

[Suzy5]

I am being charged also.. I didn't add this either...

[RokuRhea-V · Accepted solution]

Welcome to the Roku Community! @Suzy5 

I understand you have an unrecognized charge on your account. To cancel your subscription, please follow these steps:

1. Visit my.roku.com/subscriptions.
2. Locate the subscription under Active Subscriptions.
3. Click "Manage Subscription" and select Turn Off Auto-Renew. You'll retain access until the billing cycle ends.

For assistance, visit our support page to create your Roku PIN to prevent future unauthorized charges and accidental purchases. You may need to contact our Accounts and Billing Team if you cannot cancel the subscription. Check the Roku Support article, and click the Check Support Option link below.

Thanks,

The Roku Community Team

[jodylscott61]

I am being charged for this also and I've contacted them before and they don't know what it is because I don't think it's from their site. It shows up as findestep.cmnworks.com. I don't know what that is. But the Roku answers are not understanding what we're saying. They just keep telling us to go here and unsubscribe. Well it doesn't work.

[RokuHaz-M · Accepted solution]

Hi @jodylscott61 

Thanks for flagging this!

Please be aware that this findstep channel maker is not affiliated with Roku in any way. You must call your bank to cancel this and have these charges disputed.

Best,

Roku Community Team