Account, payments & subscriptions

[mbirk2]

No but thanks for responding

[RokuMary-F]

Hi @mbirk2,

Thanks for keeping in touch.

If you do not have access to the email currently registered with your Roku account because of the misspelled Roku account email address, I'd recommend reaching out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be the best to further assist you.

Regards,
Mary

[Burkefam]

I was told yesterday by a roku c.s. operator that it was not possible to simply change the email address and forced us to create a new account that  caused a lot of frustration for us. She wasn’t interested in hearing what we wanted to do and just pushed us through. When I tried to change the email address myself per website instructions it froze every time and wouldn’t let me complete the process. If I weren’t so invested in roku I’d leave them

[RokuKariza-D]

Hello @Burkefam

Thanks for posting here in the Community.

Could you tell us the reason why you need to change your email address? Have you tried using a different browser (e.g., Chrome, Safari, etc.) or private/incognito tab?

With more information, we can assist you further.

All the best,
Kariza

[Rokanahardplace]

I'm trying to do this too (change email address) and I am unable to do it. I'm changing it because I am closing the old email account and will not have access to it. 

[Hector-Roku]

Hi @Rokanahardplace, thanks for contacting Roku! 

To update your email address, simply follow the steps below: 
 

1. Go to my.roku.com
2. Sign in to your Roku account
3. Click the Update button under the "Account Information" section
4. Update your email address
5. Enter your current password
6. Click "Save changes”

For more information, visit this FAQ on our Roku Support page.  

Please reach out if you have any further questions, I'm happy to help.

[RealtorAngie918]

I have changed my email on my account last year however on my device under system it still shows an incorrect email. How do I change that?

[Natan-Roku]

Hey @RealtorAngie918, thanks for sharing about this. We see that your old email still shows up on your device after updating. Let's look into this.

Could you do a system restart for us? Go to Settings > System > System restart.

You can also log into https://my.roku.com/index and scroll to the bottom. You should be able to see your linked devices to that email address.

Please let us know how it goes!

[linG]

I did this. Think it changed on my account but not tv. Can no longer use origional email. Hsve no idea what pass word was 

[linG]

no change. still list old email