Account, payments & subscriptions

[Shelley912]

• How do I go about cancelling a subscription? I have contacted Roku and they said it doesn't go through them.  I contacted Discovery and they said I haven't gotten thru Roku.  The charge shows  Roku for Discovery.   Can anyone help me? 

[renojim · Accepted solution]

@Shelley912, if you have multiple Roku devices, it's possible that you have multiple Roku accounts.  Check the email address that's displayed under Settings->System->About on each one.  If you ever gave away, sold, or returned a Roku device, it's also possible that you have an account you forgot about that's now being used by someone else.  If you have multiple Roku accounts, you'll have to check the subscriptions for each of them at https://my.roku.com.

If you're using the Discovery+ app and not accessing it through The Roku Channel (I honestly don't know how those subscriptions work), you should be able to manage the subscription by highlighting its icon on your Home Screen and pressing the * button on your remote.