Account, payments & subscriptions

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sassy2u
Newbie

you're showing I have no subscriptions but your trying to change My account

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RokuReynan-L
Community Moderator
Community Moderator

Re: you're showing I have no subscriptions but your trying to change My account

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Hi, @sassy2u.

Welcome to the Roku Community!

Thank you for informing us about being charged without a subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also follow these steps to check your active subscriptions:

  1. Sign in to my.roku.com
  2. Go to Purchase history & invoices
  3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: you're showing I have no subscriptions but your trying to change My account

Jump to solution

Hi, @sassy2u.

Welcome to the Roku Community!

Thank you for informing us about being charged without a subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also follow these steps to check your active subscriptions:

  1. Sign in to my.roku.com
  2. Go to Purchase history & invoices
  3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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txjohn34
Newbie

Re: you're showing I have no subscriptions but your trying to change My account

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I was billed 20.56 and did not authorize this. Nothing is in my purchase history. How can this be fixed???

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renojim
Community Streaming Expert

Re: you're showing I have no subscriptions but your trying to change My account

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@txjohn34, all you'll get here is the standard "contact account/payment support at https://support.roku.com/contactus".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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