Account, payments & subscriptions

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sassy2u
Newbie

you're showing I have no subscriptions but your trying to change My account

 
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RokuReynan-L
Community Moderator
Community Moderator

Re: you're showing I have no subscriptions but your trying to change My account

Hi, @sassy2u.

Welcome to the Roku Community!

Thank you for informing us about being charged without a subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also follow these steps to check your active subscriptions:

  1. Sign in to my.roku.com
  2. Go to Purchase history & invoices
  3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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