Account, payments & subscriptions

[RokuJechealR]

Hi @Mmrpatterson4,

A warm welcome to the Roku Community!

We're sorry for the inconvenience that it has caused. In this matter, it would be best to talk to the specified team since we need to gather your personal information.

For these issues, it may be more effective for you to get help from our billing team.

• Please visit: support.roku.com
• Sign in to your account
• Look for the "Agent Support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account, Payments & subscriptions

You can also check these links will help you out: How to review your purchase history and charges to your Roku account or How to unsubscribe or Cancel a Subscription. 

All the best,

Chel

[ROttt80]

IT DOESN'T WORK THAT WAY.. I tried to cancel before free trial ended and there was no way.  You've made it there is NO customer service, NO way to contact you,You trap us.  I will deny card charge.

[RokuERey]

Hi @ROttt80,

Thanks for keeping in touch with us here in the Roku Community!

We're sorry for the inconvenience. We would suggest communicating this with our account and billing team experts.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.

Best regards,
Rey

[Kershaw]

Roku for CBS interactive is on my AmEx bill. I don’t see it in my subscriptions.

[RokuJohnB]

Hi @Kershaw,

Welcome to the Roku Community!
If you're having a concern about the subscription, what we can really suggest is to contact our account and billing team since they're the specialized department that will best cater to your inquiry. You may use the link that @RokuERey provided above.

If you need anything else, please let us know.

Best regards,

John

[dHolden]

You keep saying to go to the account/subscription page, but no such subscription exists. Stop sending people to that link!  

[dHolden]

So if I'm billed $5.99 for Paramount Plus AND $5.99 for "Roku for CBS Interactive," does that mean I have duplicate Paramount subscriptions?

[Strega2]

@dHolden 

It sounds like it.  It’s possible to set up a subscription (or several!) via a device like Roku or Fire TV, and then also create an account directly with the content provider.  In most cases, no one will stop you.  One is enough though.  Most people would suggest keeping the one directly with the content company (Paramount) and dropping the platform-specific subscription.

[4Godssake]

Can not talk to anyone at Roku support does not exist . Do I have to cancel Roku to remove CBS Interactive?

[RokuJanadeeK · Accepted solution]

Hi @4Godssake,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you keep in touch with our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee