Account, payments & subscriptions

[Ziggy61]

I have a BET+ through my Roku but every time I try to long in, it will ask me to start my subscription to watch. How can this be fixed? Also, I disabled auto renew because of this.

Thanks

[RokuKariza-D]

Hi @Ziggy61 

Thanks for the post.

Could you walk us through how you are accessing Bet+? Is it through The Roku Channel or the standalone Bet+ app? A photo of the channel from your Roku home screen would be a great help as well.

We look forward to your response.

All the best,
Kariza

[delee2121]

Only two of the three devices I have on the Roku stick is working it’s not working, but the one is still asking for a free trial

[Ziggy61]

I’m connecting through Roku. 

[Ziggy61]

That was already said in my actual post.

[RokuKariza-D]

Hello @delee2121 

Thanks for reaching out here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[RokuKariza-D]

@Ziggy61 

Appreciate the reply.

In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.

All the best,
Kariza

[Ziggy61]

How do I remove a channel and add it back?

[RokuKariza-D]

@Ziggy61

Thanks for the response.

Please follow these steps:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Navigate to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to re-subscribe.

I hope this helps!

All the best,
Kariza

[Teah2000]

Hello my BET PLUS app has not been working, I’ve already uninstalled, updated the app and restarted Roku tv. It’s getting annoying every time it cuts off in the middle of the episode or not playing at all. This is the only channel I’m having an issue with.