Hi, @Carolynff.
Greetings from the Roku Community!
We appreciate you letting us know about the subscription you have. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct News Max Support
If there's anything else we can do to assist you, please let us know. We're always willing to help.
Regards,
Reynan
Reynan L.
Roku Community Moderator