Account, payments & subscriptions

[Izaacpacheco]

I’m trying to cancel my paramount + subscription but I bought the subscription on another Roku account and now I’m on my own and it’s saying I don’t have that subscription to cancel but I do 

[JWS9518]

You would need to log into that subscription with the email account you used to sign up.

[renojim]

@Izaacpacheco, you need to log into the Roku account that has the subscription.  Subscriptions through Roku are tied to the Roku account, not the person or payment method.  If you can't do that, you can try account/payment support at https://support.roku.com/contactus, but they might not be able to find the subscription without knowing the Roku account.  Your only option might be to cancel the credit card or block charges to the payment method.