Account, payments & subscriptions

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Crowder812
Newbie

Subscriptions Is Not Working Correctly

When I log in to my Roku account, it says that I have no active subscription for ESPN+ but I just realized I’ve been getting charged for it for months. How can I cancel this and possibly get a refund? Thanks. 

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2 REPLIES 2
JWS9518
Streaming Star

Re: Subscriptions Is Not Working Correctly

How did you sign up for the subscription? If through Roku meaning you pay through Roku services, you should see if on your Roku account.

If you signed up on the ESPN app, then you should check with ESPN by logging into your ESPN account.  There should be an option to cancel your subscription on the ESPN app or ESPN website.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Subscriptions Is Not Working Correctly

Hi @Crowder812 

Welcome to the Roku Community!

We understand that you got an unfamiliar charge in ESPN+ on your account.

Don't worry! Our billing and account support can help you with this. To visit our page for Account and Billing Support, please select the "Account, payments & subscriptions" option. You should then have the option to talk or chat with one of our live experts.

We hope that this information is useful to you. If you have other questions don't hesitate to create a new post here in the Roku Community. Your inquiries are always welcome, and we look forward to supporting you!

Thanks!
The Roku Community Team

Rhea V.
Roku Community Moderator
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