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Hallmark plus not working
I have a Hallmark plus subscription via Roku. It was working fine but now when I select hallmark plus it says I don’t have a subscription?! How do I fix this?
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Re: Hallmark plus not working
Roku has two Hallmark+ apps, one for account subscriptions through Roku and one for subscriptions not through Roku. Are you using the right one?
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: Hallmark plus not working
Both apps do not work-they both say I need to subscribe?!
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Re: Hallmark plus not working
Hi, @Trekkie.
Greetings from the Roku Community!
We'd like to know more about the issue you're having with accessing your subscription.
Where are you subscribed to the channel? Is it via Roku o through the channel provider?
Please be advised that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.
Furthermore, you may visit this support article on how to sign in to watch movies and TV shows
We'll wait for your response.
Regards,
Reynan
Roku Community Moderator
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Re: Hallmark plus not working
I am also having this issue. I had signed up thru Roku with a 7 day trial. the trial was over and i was charged $7.99. the app says it will renew on December 10th. online and app both say "start free trial" but the only option it gives is the yearly, but i already have a subscription, thru Roku
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Re: Hallmark plus not working
Hi, @AmyNay.
Welcome to the Roku Community!
We appreciate you reaching us about the subscription on your account. We'd like to know more about this.
Where are you trying to access the subscription? Is it through the Roku channel or via the standalone app?
Please be aware that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.
Furthermore, you may visit this support article on how to sign in to watch movies and TV shows
We'll wait for your response.
Regards,
Reynan
Roku Community Moderator