Account, payments & subscriptions

[Trekkie]

I have a Hallmark plus subscription via Roku.  It was working fine but now when I select hallmark plus it says I don’t have a subscription?!  How do I fix this?

[makaiguy]

Roku has two Hallmark+ apps, one for account subscriptions through Roku and one for subscriptions not through Roku.  Are you using the right one?

[Trekkie]

Both apps do not work-they both say I need to subscribe?!

[RokuReynan-L]

Hi, @Trekkie.

Greetings from the Roku Community!

We'd like to know more about the issue you're having with accessing your subscription.

Where are you subscribed to the channel? Is it via Roku o through the channel provider? 

Please be advised that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan

[AmyNay]

I am also having this issue. I had signed up thru Roku with a 7 day trial. the trial was over and i was charged $7.99. the app says it will renew on December 10th. online and app both say "start free trial" but the only option it gives is the yearly, but i already have a subscription, thru Roku

[RokuReynan-L]

Hi, @AmyNay.

Welcome to the Roku Community!

We appreciate you reaching us about the subscription on your account. We'd like to know more about this.

Where are you trying to access the subscription? Is it through the Roku channel or via the standalone app?

Please be aware that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan