Account, payments & subscriptions

[KarenKay]

My husband, Alex Short, passed away.

Now I have it under my name - Karen Short

Are there any past due bills on the account?  I know the Roku device will not work if there is a billing

problem.

Please help me!      Karen Short  

[HDMIGuy]

@KarenKay Login to your Roku account on a computer.  That should list any subscriptions you have through Roku.  There is no charge to activate or use a Roku device.  If you cancelled the Roku account associated with your husband's account and started a new Roku account with a different email address you will have to do a factory reset of your Roku device and activate the device with the new email.   A past due bill may cause a certain subscription to not work but should have no effect on whether your Roku device works or not.

[RokuReynan-L · Accepted solution]

Hi, @KarenKay. 

Welcome and we appreciate you reaching us here in the Roku Community!

We understand that you wanted to know if there are any past-due bills on your account. Don't worry, we are more than happy to help you with this.

Here are the steps to check if there's a charge on your account: 

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you're having difficulty recognizing the charge on your invoice is referring to, learn how to identify a charge you do not recognize

To manage your subscription, you can visit this support article: How to turn off auto-renew and cancel a subscription

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We hope you find this information helpful.

Regards,
Reynan