Account, payments & subscriptions

[Smokies]

I recently successfully changed my email address. But I still get advertisements and updates to my old email address. I did not see on my account how to change the old email address to a new one so I can receive the promotions and specials on my new email.

Please advise.

[RokuReynan-L · Accepted solution]

Hi, @Smokies. 

We appreciate your first post here in the Roku Community!

We understand that you're having trouble updating your account's email address. Rest assured, we'll find the best course of action.

To change your Roku account email address:

1. Sign in to my.roku.com
2. Go to Account Info
3. Enter a new email and confirm the new email
4. Enter your current password
5. Select Save changes

If you want to know more about updating account information, you can visit this support article: How to change your password or email for your Roku account

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan