Forum Discussion

KatjaForest's avatar
KatjaForest
Streaming Star
4 months ago

"Continue watching" shows things I'm not watching.

So every week or so my Roku app selects random shows from Netflix for me to "keep watching."  I haven't found a solution that permanently takes care of the problem.  

Some important things to note here.

  1. I live alone, and there is only one device I use to watch shows.  I am also home most of the time, as I'm physically disabled, so the chances of someone else using my account are very slim.
  2. I do not share my Roku login with anyone, I have tried factory resets and logged myself out of all other devices multiple times, and even changed the email and password on my account.  This has not fixed the issue.  
  3. I do not have a Netflix subscription and I haven't for months.
  4. I have never heard of nor watched any of the shows in question.
  5. When I remove them from the "continue watching" section they immediately reappear.
  6. The shows frequently change as if someone actually is watching them.  
  7. The continue watching section never shows options from apps I actually watch shows on, like Hulu or Apple TV.  It only shows shows I have never watched on a single service that I don't have.

At this point I'm not sure how to stop this from happening and responses I've seen to people having similar issues have been extremely unhelpful.  I would greatly appreciate someone actually reading this post and responding to the problem I have instead of linking me a help article I've already read dozens of times trying to fix it.  It's kind of freaking me out at this point.

home screen
Roku TV

43 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 months ago

    KatjaForest​ , all good notes!  One thing I don't see is if you checked the linked devices that appear on your account at https://my.roku.com.  Is it possible that you had an old device that you returned or gave away that's still linked to your account?

    • KatjaForest's avatar
      KatjaForest
      Streaming Star
      4 months ago

      That's one of the first things I actually checked.  There are no devices listed except for my own TV, and I've logged out of all devices and changed my password without it affecting the situation.  I actually have wondered if Roku is just trying to use underhanded methods to get me to watch cop dramas.  

  • Lizz704's avatar
    Lizz704
    Newbie
    3 months ago

    I’m having the same issue with My Continued Watching list.. shows I’ve never watched . I haven’t contacted support for it yet as I’ve been waiting for them to disappear. Not sure customer support would do anything as they haven’t seemed to help others 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for letting us know, Lizz704​!

      This issue is still under investigation, and we'd like to include your Roku device to pass it on to the right team. 

      Can you please share the following info below?

      • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times, then press Back button five times)


      We hope to hear from you soon!

      Roku Community Team

      • KatjaForest's avatar
        KatjaForest
        Streaming Star
        3 months ago

        Oh hi RokuEmmanuel-D​  you ARE still paying attention to this thread!  I wonder why I haven't heard back from anyone despite continually posting, or why the support team doesn't respond to e-mails.  I have made a second post on the same topic because of the lack of response to my updates here.

        The issue is happening less often but is still occurring occasionally.  Always Netflix.  Which I don't have.

  • Donna-1's avatar
    Donna-1
    Binge Watcher
    3 months ago

    "Continue Watching" keeps adding trashy content I would never dream of watching.  I am single, no one lives with me or watches my TV but me.  No one else uses my account.  I have never once clicked on ANY of these shows, yet they are there again daily.  How do I fix this.

    • CyndiDropper's avatar
      CyndiDropper
      Newbie
      3 months ago

      Mine is also doing this. Across several platforms. It’s been showing Hulu and Peacock. Also if I hit Home, then go back to What to Watch, the erroneous continue watching content sometimes changes. 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        3 months ago

        Thanks for chiming in! CyndiDropper​ 

        We understand you're having the same issue. Could you please share the following info so we can add you to the list of affected users?

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times)

        We'll wait for your reply!
        Roku Community Team

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Hey Donna-1​

      We noticed in your post that you're "Continue Watching" category keeps adding any content that you did not watch, and would like to take a closer look at it.

      Could you tell us which app the listed contents are from? Like from Netflix, YouTube, or other apps. Also, try to check if it's from the app you use before — it's possible you were browsing an app and the autoplay started, and it got saved to the Continue Watching category.

      Looking forward to hearing back from you!

      Roku Community Team

  • MLemire's avatar
    MLemire
    Reel Rookie
    2 months ago

    Similar issue. Roku keeps adding shows none of us watch all kinds of **bleep**. Mainly Peacock shows. we don't watch reality television or horror films, yet they keep popping up. This is NOT shows we have left playing, this is NOT all the dumb things that Roku Customer Services points people to in this thread, it is an issue with Roku's./Peacocks software.

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      2 months ago

      Hey MLemire​,

      I understand that you are having trouble with the Continue Watching feature on Peacock, like shows or movies showing up that they haven't actually watched.

      Please share the following details:

      • Roku device model, Device ID, Serial Number, and Software version (Go to: Settings > System > About)
      • Tracker ID (Right after the issue happens, press Home 5 times, then Back 5 times)
      • Screenshots of any titles in “Continue Watching” that you haven’t watched
      • Also, could you check other profiles on your Peacock account? Just want to confirm if someone else on the account may have watched it.

      Thank you. Once we gather this info, we’ll forward it to our team for investigation.

      Mary,
      Roku Community Team

      • HandsAtlanta's avatar
        HandsAtlanta
        Newbie
        2 months ago

        I was going to add my voice to this thread {this happens to me only with Peacock when I open that app whether I watch anything or not} but all I see from moderators is "we'll look into it." Got any answers yet?

  • KatjaForest's avatar
    KatjaForest
    Streaming Star
    4 months ago

    Just wanted to note I am still having this problem!  The shows Roku says I am currently watching on Netflix are "A Good Girl's Guide to Murder" and "Lupin."  I am unfamiliar with either, I still don't have a Netflix subscription or the app installed on my TV.

    • JudyV's avatar
      JudyV
      Newbie
      4 months ago

      I have 2 Roku rvs and j will be watching a show and next thing is l know Netflix wants me slto sign in 

      • RokuFelipB's avatar
        RokuFelipB
        Community Moderator
        4 months ago

        Hey JudyV 

        Thanks for reaching out. Could you please clarify and tell us more about your concern so we can take a closer look? Are you also having the same issue with Netflix?

        Hope to hear from you soon!

        Roku Community Team

  • ThisishT's avatar
    ThisishT
    Roku Guru
    2 months ago

    Thanks for sharing this—I'm experiencing the same issue with the "Continue Watching" row in the What to Watch section. On my end, the row's placement has been inconsistent. Sometimes it's pushed down by "Your Apps," and previously, it was overridden by the "Explore Recommendations" row (which has since disappeared from my device, at least for now).

    I realize this post was written several months ago, but I've only recently started seeing this behavior myself. That suggests the issue is still active and affecting users across different devices and timeframes.

    It's frustrating because "Continue Watching" reflects actual viewing intent, and its visibility directly impacts usability. I've also wondered why Roku doesn't offer a way to lock this row into a permanent top position. It seems like a simple fix that would improve the experience for a lot of users. 

    Appreciate you raising this—hopefully Roku takes note.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Hey there! ThisishT​ 

      It looks like you're having trouble with the 'Continue Watching' feature. To help us look into this, could you please share the following details?

      • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
      • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
      • A photo or video would be helpful


      Looking forward to your reply!

      Roku Community Team

  • JMLoy's avatar
    JMLoy
    Newbie
    2 months ago

    Has anyone had any luck with this? My app keeps showing things I haven’t watched I’ve tried to delete them and they just stay there. 

    • MLemire's avatar
      MLemire
      Reel Rookie
      31 days ago

      Yes! I changed the passwords for the affected streaming services and I haven’t had this problem since. 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        31 days ago

        Hey MLemire​ 

        I understand you're having trouble with "Continue Watching." Please share the info mentioned above so we can pass it to our team for review. 

        Can’t wait to hear back!

        Roku Community Team

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      31 days ago

      Hey there! JMLoy​ 

      It looks like you're seeing apps you haven’t used before under "Continue Watching. Could you share the details we asked aboved? We'd like to look into this and help you out.

      Let us know when you can!

      Roku Community Team

  • KatjaForest's avatar
    KatjaForest
    Streaming Star
    4 months ago

    Forgot to mention that the problem persisted after I physically deleted the Netflix app from my device.  So yeah.  There's no way for me to watch Netflix now and it still says I'm watching multiple shows on there.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Hi KatjaForest​

      Thanks for reaching out regarding your Roku streaming issue, where a show you haven't watched appears in the "Continue Watching" category.

      In addition to the information provided by our Streaming expert, you can follow these steps to check your Roku account linked devices.

      1. Go to https://my.roku.com
      2. Sign in to your Roku account
      3. Your streaming devices will be listed under the My devices section
      4. Click on a device to open Device details
      5. Select Remove device from account
      6. Select Yes, remove device


      For more details, visit here.

      Let us know how it goes.

      Roku Community Team

      • KatjaForest's avatar
        KatjaForest
        Streaming Star
        4 months ago

        I don't really think removing my television from "my devices" is going to fix the problem when it's the only device listed under there.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Hey, KatjaForest​.

    Just a little update from the team. As checked, it is possible that you were browsing when the auto-play started on this, and it got saved to the continue watching section.

    In the meantime, try opening the Netflix app and seeing if this shows in the continue watching row under the first profile. Also, try checking all profiles to see if these movies are also there.

    Let us know what you find!

    Roku Community Team

    • KatjaForest's avatar
      KatjaForest
      Streaming Star
      4 months ago

      That's definitely not what happened.  I didn't have a Netflix subscription when the items started appearing, and yet they showed that they were played halfway through, despite me being unfamiliar with the shows.  In addition to this, the Netflix app isn't installed on my device.  So I can't open up the Netflix app. 

      If you'd read my comments you would know, I have no app and no subscription, and your team should have been informed of that.  This is a bug.  I suspect you've associated someone else's Netflix watch history with my account and nothing I've tried, no resets or logouts or password changes, can fix it. 

      I did get screenshots of a tech a week ago saying this is a thing Roku does to advertise Netflix shows but he walked it back pretty quickly when I referred to that as "deceptive" and started saying it was obviously a bug.  Suddenly it computed for him that I don't have a Netflix subscription or Netflix app and I'm concerned for privacy.  But by this point I'd been chatting with help for an hour and was unwilling to wait longer and he was attempting to start the process over with another agent. 

      When someone finally responded days later by e-mail, at my request, they asked me for an update, like I was an employee who was supposed to fix it.  When I asked what they meant and asked for the problem to be fixed, they never responded.  That was four days ago.  Nothing since.  

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Thanks for the extra details, KatjaForest​!

        Appreciate the info you have provided, and we'll let the investigating team know about this. We'll keep in touch and update you on any progress.

        Stay tuned!

        Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey everyone! 

    We need additional info so we can proceed with digging into this issue further. 

    • Screenshots of any titles in “Continue Watching” that you haven’t watched
    • Check other profiles on the Peacock account? Confirm if someone else on the account may have watched it.
    • Tracker ID (When the issue occurs, press the Home button five times, then the Back button 5 times)


    Thanks for any details you can provide!

    Roku Community Team