Forum Discussion

Streaming Star

4 months ago

"Continue watching" shows things I'm not watching.

So every week or so my Roku app selects random shows from Netflix for me to "keep watching." I haven't found a solution that permanently takes care of the problem. Some important things to note h...

Streaming Star

4 months ago

Forgot to mention that the problem persisted after I physically deleted the Netflix app from my device. So yeah. There's no way for me to watch Netflix now and it still says I'm watching multiple shows on there.

RokuRiamie-D
Community Moderator
4 months ago
Hi KatjaForest

Thanks for reaching out regarding your Roku streaming issue, where a show you haven't watched appears in the "Continue Watching" category.

In addition to the information provided by our Streaming expert, you can follow these steps to check your Roku account linked devices.

Go to https://my.roku.com

Sign in to your Roku account

Your streaming devices will be listed under the My devices section

Click on a device to open Device details

Select Remove device from account

Select Yes, remove device

For more details, visit here.

Let us know how it goes.

Roku Community Team
- KatjaForest
  Streaming Star
  4 months ago
  I don't really think removing my television from "my devices" is going to fix the problem when it's the only device listed under there.
  - RokuRiamie-D
    Community Moderator
    4 months ago
    Thank you for your response, KatjaForest
    
    We'd like to take a closer look at this issue. Please share with us the following:
    
    Roku device model, serial number, and device ID (Settings > System > About)
    
    Tracker ID, Software version, and build (press Home 5x and Back 5x)
    
    Photo of the TV screen showing the shows from the "Continue Watching" category that you did not watch.
    
    We're looking into it.
    
    Roku Community Team