Hey, KatjaForest.
Just a little update from the team. As checked, it is possible that you were browsing when the auto-play started on this, and it got saved to the continue watching section.
In the meantime, try opening the Netflix app and seeing if this shows in the continue watching row under the first profile. Also, try checking all profiles to see if these movies are also there.
Let us know what you find!
Roku Community Team
That's definitely not what happened. I didn't have a Netflix subscription when the items started appearing, and yet they showed that they were played halfway through, despite me being unfamiliar with the shows. In addition to this, the Netflix app isn't installed on my device. So I can't open up the Netflix app.
If you'd read my comments you would know, I have no app and no subscription, and your team should have been informed of that. This is a bug. I suspect you've associated someone else's Netflix watch history with my account and nothing I've tried, no resets or logouts or password changes, can fix it.
I did get screenshots of a tech a week ago saying this is a thing Roku does to advertise Netflix shows but he walked it back pretty quickly when I referred to that as "deceptive" and started saying it was obviously a bug. Suddenly it computed for him that I don't have a Netflix subscription or Netflix app and I'm concerned for privacy. But by this point I'd been chatting with help for an hour and was unwilling to wait longer and he was attempting to start the process over with another agent.
When someone finally responded days later by e-mail, at my request, they asked me for an update, like I was an employee who was supposed to fix it. When I asked what they meant and asked for the problem to be fixed, they never responded. That was four days ago. Nothing since.
Thanks for the extra details, KatjaForest!
Appreciate the info you have provided, and we'll let the investigating team know about this. We'll keep in touch and update you on any progress.
Stay tuned!
Roku Community Team
I have been trying to get this fixed for weeks now, I would appreciate a quick response this time. Because the way it's been going, about once every half a week someone responds and immediately proves they didn't read a single word I said and provides help not relevant to my issue.
We got your point, KatjaForest!
This is now being investigated. We'll keep things on track, so we'll get this resolved as soon as possible.
Sorry for the inconvenience that this may have caused you.
Roku Community Team
