Forum Discussion

KatjaForest's avatar
KatjaForest
Streaming Star
4 months ago

"Continue watching" shows things I'm not watching.

So every week or so my Roku app selects random shows from Netflix for me to "keep watching."  I haven't found a solution that permanently takes care of the problem.   Some important things to note h...
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MLemire's avatar
MLemire
Reel Rookie
2 months ago

Similar issue. Roku keeps adding shows none of us watch all kinds of **bleep**. Mainly Peacock shows. we don't watch reality television or horror films, yet they keep popping up. This is NOT shows we have left playing, this is NOT all the dumb things that Roku Customer Services points people to in this thread, it is an issue with Roku's./Peacocks software.

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 months ago

Hey MLemire​,

I understand that you are having trouble with the Continue Watching feature on Peacock, like shows or movies showing up that they haven't actually watched.

Please share the following details:

  • Roku device model, Device ID, Serial Number, and Software version (Go to: Settings > System > About)
  • Tracker ID (Right after the issue happens, press Home 5 times, then Back 5 times)
  • Screenshots of any titles in “Continue Watching” that you haven’t watched
  • Also, could you check other profiles on your Peacock account? Just want to confirm if someone else on the account may have watched it.

Thank you. Once we gather this info, we’ll forward it to our team for investigation.

Mary,
Roku Community Team

  • HandsAtlanta's avatar
    HandsAtlanta
    Newbie
    2 months ago

    I was going to add my voice to this thread {this happens to me only with Peacock when I open that app whether I watch anything or not} but all I see from moderators is "we'll look into it." Got any answers yet?

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      2 months ago

      Saw your post! HandsAtlanta​ 

      Since you mentioned it only happens with Peacock, can you let us know what device you're using and if it happens every time you open the app or just occasionally? We're gathering more info to get this figured out, not just passing it along.

      We look forward to hearing from you! Thank you
      Mary
      Roku Community Team

      • CtWatcher34's avatar
        CtWatcher34
        Reel Rookie
        2 months ago

        I have two 4K streaming sticks. One is connected to the Remote in Roku app.  The other streaming stick is not.  I believe the shows appearing under continue watching are from the streaming stick, not connected to the remote in the Roku app.