Forum Discussion

Streaming Star

4 months ago

"Continue watching" shows things I'm not watching.

So every week or so my Roku app selects random shows from Netflix for me to "keep watching." I haven't found a solution that permanently takes care of the problem. Some important things to note h...

Newbie

3 months ago

I’m having the same issue with My Continued Watching list.. shows I’ve never watched . I haven’t contacted support for it yet as I’ve been waiting for them to disappear. Not sure customer support would do anything as they haven’t seemed to help others

RokuEmmanuel-D
Community Moderator
3 months ago
Thanks for letting us know, Lizz704!

This issue is still under investigation, and we'd like to include your Roku device to pass it on to the right team.

Can you please share the following info below?

Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)

Tracker ID (Press Home five times, then press Back button five times)

We hope to hear from you soon!

Roku Community Team
- KatjaForest
  Streaming Star
  3 months ago
  Oh hi RokuEmmanuel-D you ARE still paying attention to this thread! I wonder why I haven't heard back from anyone despite continually posting, or why the support team doesn't respond to e-mails. I have made a second post on the same topic because of the lack of response to my updates here.
  The issue is happening less often but is still occurring occasionally. Always Netflix. Which I don't have.
  - RokuEmmanuel-D
    Community Moderator
    3 months ago
    Hey, KatjaForest!
    
    Sorry for not responding sooner. We're still waiting for any updates from the team, but I'll make sure to follow up next time and circle back here.
    
    Thanks,
    Roku Community Team