That's definitely not what happened. I didn't have a Netflix subscription when the items started appearing, and yet they showed that they were played halfway through, despite me being unfamiliar with the shows. In addition to this, the Netflix app isn't installed on my device. So I can't open up the Netflix app.
If you'd read my comments you would know, I have no app and no subscription, and your team should have been informed of that. This is a bug. I suspect you've associated someone else's Netflix watch history with my account and nothing I've tried, no resets or logouts or password changes, can fix it.
I did get screenshots of a tech a week ago saying this is a thing Roku does to advertise Netflix shows but he walked it back pretty quickly when I referred to that as "deceptive" and started saying it was obviously a bug. Suddenly it computed for him that I don't have a Netflix subscription or Netflix app and I'm concerned for privacy. But by this point I'd been chatting with help for an hour and was unwilling to wait longer and he was attempting to start the process over with another agent.
When someone finally responded days later by e-mail, at my request, they asked me for an update, like I was an employee who was supposed to fix it. When I asked what they meant and asked for the problem to be fixed, they never responded. That was four days ago. Nothing since.
Thanks for the extra details, KatjaForest!
Appreciate the info you have provided, and we'll let the investigating team know about this. We'll keep in touch and update you on any progress.
Stay tuned!
Roku Community Team
I have been trying to get this fixed for weeks now, I would appreciate a quick response this time. Because the way it's been going, about once every half a week someone responds and immediately proves they didn't read a single word I said and provides help not relevant to my issue.
We got your point, KatjaForest!
This is now being investigated. We'll keep things on track, so we'll get this resolved as soon as possible.
Sorry for the inconvenience that this may have caused you.
Roku Community Team
I am still having the issue. I last had communication from Roku via email on July 12. They asked me to rate the support I received. The only "support" I received was the initial email on the 6th where they asked me for the status of the problem. I don't consider this to be support and rated them accordingly, then responded and told them the problem was still happening. I never got a response.
You say this is being investigated, but whoever is "investigating" isn't doing a thing. I want names and e-mails of who to contact.
The current thing being displayed is something called "Young Wallander" with 40 minutes left. Never heard of it, don't have the Netflix app, don't have a Netflix subscription. Evidently Roku doesn't care. Guess I should have gone with an Amazon TV because at least their customer service actually talks to you.
