Wi-Fi & connectivity

[Joeydrewstudis]

Hello, I am using the Streaming Stick 4K I have tried the Roku on other TVs but nothing. The power light is on it just doesn’t do anything not even output a signal on the Roku app. I have tried multiple sockets, but still nothing. This problem first occurred to me a day ago.

[RokuERey]

@Joeydrewstudis,

Thanks for the extra details!

In this case, we'll need backup from our support team about this, as we've exhausted everything here.

I've sent you a PM for further assistance.

Thanks,
Rey

[Jewanda]

I have also had the same issue. I purchased my 4k streaming stick fall of 2023. It has been working all day and suddenly stopped. I’ve done everything in this thread and it is still not working. The remote still turns my to on and off and the Roku stick is receiving power. The Roku Home Screen comes on for about a minute and then immediately disconnects. 

[RokuJohnB]

Hi @Jewanda,

Greetings from the Roku Community!
We want to investigate this issue that you're having with the Roku streaming stick. Could you elaborate on the troubleshooting steps that you have taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Jewanda]

I have unplugged the streaming stick, factory reset it, attempted to repair the remote to the stick, and changed the usb port. Nothing has helped 

[RokuArjiemar · Accepted solution]

Hello! @Jewanda,

Super excited to have you here in the Roku Community!

Thanks for reaching out to us about your Roku streaming stick. We're sure we will get your issue resolved positively. 

• Is this the first time you have experienced this issue?
• Do you have any other device/s connected to your TV?
• How are powering your Roku device?

These are the most common reasons you may not see the picture on your TV:

1. You have the wrong input (source) selected on your TV

• Look to see which input you have the Roku player connected; the video connector will be labeled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
• Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs, or it may display a menu with a choice of inputs.
• If it cycles through the inputs - wait 10 seconds between button presses to allow the TV to detect the video.
• If a menu is displayed - use the arrow buttons on the TV remote to choose the right input and then press Enter or Select Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
• In both cases, if no video is detected on the input, then the TV will usually show a message such as “No video” or “No signal detected”.

2. The video cable is not connected properly or the cable is faulty

3. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

4. Enable CEC or disable auto power savings

For more detailed information about fixing the "No signal issue," visit our Support page here: What to do if you cannot see the picture from your Roku streaming player on your TV

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[MaheshBabu1]

I think @Kelly15 is right

[Bob49]

I have the same problem as Kelly 15: no signal. Serial #5S56AR620652

Bob

[RokuArjiemar]

Hello! @Bob49,

Welcome aboard here in the Roku Community!

• Is this the first time you set up/activated this Roku device? If NOT, is this the first time you have experienced this issue?
• Do you have an antenna, cable, or other device connected to your TV?
• How long have you been using this Roku device?
• What troubleshooting steps have you tried so far to resolve the issue?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

[Bob49]

Had the device a few years, never had a problem until a few days ago. I tried plugging into a different TV, tried another cable, tried rebooting my wifi. Can't get the TV to even recognize the device exisys.