Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Rem3
Newbie

WiFi issue roku ultra streaming device

  • My attempt at connecting to my new wifi failed.  Red X.  Pictures show my Roku specs and what ASUS router says. Looks like I need upgrade of firmware.
  • #Roku ultra

 

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AvsGunnar
Community Streaming Expert

Re: WiFi issue roku ultra streaming device

@Rem3 

In the Asus router, try enabling n/ac/ax under the 5ghz "wireless mode" settings. (looks like you may have ax-only enabled).

The Roku Ultra you are showing is wifi5(ac) capable/compatible. (cannot see or connect to an (ax) network.

Only the newest Roku Ultra 4850 is currently wifi6(ax) capable.

Additionally, only (ax) devices can use WPA3 (security protocol for wifi passwords), so make sure you have WPA2 enabled as well so that your n/ac devices can recognize and connect to your wireless network.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102