Wi-Fi & connectivity

[Johnw2]

Today I turned on my Roku tv and tried to open YouTube. Got a message saying I have to connect to internet. When I connect to WiFi, while it’s loading it asks hotel or home? Obviously I’m at home but that doesn’t change anything. Have reset my whole WiFi network. Have factory reset the tv. Have connected to 5g WiFi. But if i connect to my phones hot spot it works??

[renojim]

First, try a "System restart" located under Settings->System->Power.  If that doesn't work, restart all of your network equipment (gateway/modem/router).

[rayme80]

Same problem. I did the 30-minute unplug, resent modem/router, Network connection reset, The system recognizes the internet connection but all apps continue to load because of no internet connection. I connected an Amazon Fire Stick I had not used in six years -- all the apps from Prime to Hulu worked perfectly.