Wi-Fi & connectivity

[Shaleanb]

I got the Roku express today. The internet connection says GOOD and 96 mbps. I am trying to play a show on Netflix and it says 0% then 83% then 0% now 91%. I went to live TV and it keeps freezing. What is going on? 

[RokuRhea-V · Accepted solution]

Welcome! @Shaleanb 

I appreciate you for sharing this connectivity issue with us. Let's work together to find a solution.  
Here are a few steps you might try:  

1. Power cycle the Roku device for 30 seconds.
2. Reboot the router. Unplug from the outlet for 10 seconds, then plug it back in.
3. You can perform a Network Connection Reset on the Roku device by navigating to Settings > Advanced system settings > Network connection reset > Reset connection.  
   • Note: Before doing this, ensure you know your WiFi credentials.
4. Connect the Roku device back to the internet.

You may check out this link for more tips!

Thanks,

Roku Community Team