Wi-Fi & connectivity

[Janice1950]

My connection went out after years of being connected. Tried everything it said do. Restart router, restart Roku ect. But after restarting Roku a screen comes on that says installing updates and doesn't progress  0% .Then goes back to unable to connect. I've read some comments about this but too complicated for me to understand.

[RokuTakashi]

Hi @Janice1950

A warm welcome here in the Roku Community. 

Thanks for letting us know about your concern, and we're sorry to hear about this. May we know what specific Roku device you are having issues with? Also, can we have a look at the screen when you encountered the update error? A photo would be much help.

Please keep us posted, we'll look forward to hearing back from your response.

All the best,
Kash

[robp]

I had the same problem on my Roku 3 (model 4230X).  Restarting didn't help. What fixed it was going to the network settings, and discovering it was set for wireless.  Changed that to "Wired", and the update completed within a few seconds.  No further problem.  Software now version 12.5.0, build 4182-04.

[Julzaf]

I am having same problem out of nowhere...have not changed any equipment or network equipment.. tried rebooting everything with no success 

[RokuJechealR]

Hi @Julzaf,

Welcome to the Roku Community!

For us to best assist you, we will need more information about the issue you are experiencing. May we know what Roku device you are using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Who is your internet service provider? (ISP) In addition, are you encountering any error messages or codes? Could you send us a screenshot?

Please keep us posted on what you find out.

All the best,
Chel

[Larry54321]

I'm having the same issue. Was a solution found? I'm happy this could send a screenshot. I'm not sure how.

[RokuJohnB · Accepted solution]

Hi @Larry54321,

Greetings from the Roku Community, and thanks for raising this concern directly with us!

We would like to investigate this issue further and gather some details about the problem updating the software of your Roku device since it was stuck at zero percent. Can you please provide the following information that @RokuJechealR asked above? In addition, how far is your Roku device from your network router?

You may also want to check out this support article here on how to fix Roku streaming device update problems.

We look forward to hearing from you soon and we hope this helps.

Kind regards,
John

[Ccoppe11]

Same issue. Model #43E4500Ra

[tstmarie1978]

Nothing? I just got this issue today. 

[hypercolor · Accepted solution]

Rock TCL TV. I fixed mine, but unplugging it for a few seconds and plugging it back in.