Wi-Fi & connectivity

[RokuJohnB]

Thanks for keeping us posted, @Allure!

We would be delighted to help you further with the Roku TV issue you were experiencing. Please check to see if connecting your Roku TV to a mobile hotspot resolves the issue.

Please be advised that your information has been forwarded to the relevant Roku team for additional investigation in case the issue persists.

Your patience and understanding are much appreciated.

Kind regards,
John

[Allure]

I don’t pay for mobile hotspots so I can’t do that. FYI my internet/router/wifi is working perfectly. 

[bristarr94]

Mine too!

I would like to know what this error code (criticalSyncAllFailed: -4)means

[bristarr94]

I’m having the same issue. Mine is -4 though. 
model: 3820R2 streaming stick 4k

serial number: X0250059Y866 (S0J73389Y866)

software version: 13.0 • build 24056-E6

GC version: 11.5.25

[Allure]

Still waiting...............................................

[RokuERey]

Greetings Community users,

We really appreciate you keeping this thread posted on the issue. Please be aware that this is currently under investigation. We'll keep this thread updated on how things are going. For any additional example, please provide a Tracker ID of the issue.

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Best regards,
Rey

[RokuJechealR · Accepted solution]

Hi Community users,

Greetings, and we appreciate your cooperation and patience on this here in the Roku Community!

To resolve the issue you've been experiencing, we recommend performing a factory reset on your Roku device. Please be aware that once your device has been factory reset, you must set up the streaming device again.

You can follow these steps to perform a factory reset from the Settings menu:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

For more information about Factory resetting a Roku device, visit our Support page here: System restart or Factory reset your streaming device.

We will mark this post as solved, but if the instructions above don't solve the issue for you, let us know, and we'll continue helping!

All the best,
Chel

[Claupatdrv]

How do I fix this I haven't been able to fine an answer by reading some posts I am getting frustrated 🥴 tried to reset it but how come? Is not even getting out of this error code, it does connect to my wifi however when tries to update it just keeps giving this error.

[Claupatdrv]

i am having the same issue with mine but how can you reset the tv when you're not able to get through the new update and is not connecting ????????? i am not able to go to home then click setting and follow the step given .......this is so frustrating

Spoiler

[Loki1]

Same issue here (with the streaming stick).
Not sure how to post the picture of the error code (The insert image icon is for pictures that already have a link) .