Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku device does not connect to network

It doesn’t want to connect

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Community Moderator
Community Moderator

Re: Roku device does not connect to network

Hi, @Tonydazhan 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out here for support, and we'd be glad to assist. You've mentioned that your Roku device doesn't connect with your network, and we'll need further information for us to understand your concern better and address it. Please provide the information below:

  • What Roku device you are currently using?
  • Who is your Internet Service Provider?
  • Are you receiving any error codes when you're unable to connect with your network?
  • Have you tried connecting to a hotspot successfully?

The requested information that we can gather are essential details that would help us assist you further.

We hope for your response regarding this matter.

Best wishes,

Takashi O.
Roku Community Moderator
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