Roku Community

Movedon · ‎06-22-2024

Same error 99% of the time contrary to what TS says it is NOT your network. Mine was a bad Roku device out of the box. Returned and bought and Apple TV.

Quality Count!

RokuJharra-Q · ‎07-01-2024

Hi, valued Community users!

If you encounter Error 003 or "Can't update software. Please try again later," it means that your network connection is unstable.

Please be aware that, despite our reliable internet connection, there may be occasional disruptions due to speed or signal strength fluctuations. We recommend checking the number of devices currently connected to the network.

The message typically contains one of the following error codes: 001, 002, 003, 004, or 005.

Here are some recommended options to consider:

Try rebooting both the router and Roku device by unplugging them from the power outlet for 20 seconds before plugging them back in.
Explore the option of connecting to a mobile hotspot and performing the update.

For more detailed guidance, kindly visit our support page on How to fix Roku streaming device update problems.

For more tips on improving your internet, visit our support page on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If the issue persists, please provide all the requested details mentioned above as it will help us to offer appropriate assistance to you on the reported issue.

Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
What troubleshooting steps have you taken so far to try to resolve the issue?

Best regards,
Roku Community Team

Jharra Q.
Roku Community Moderator

View solution in original post

RokuJechealR · ‎07-05-2024

Hi Community users,

We appreciate you posting in the Roku Community about your experience with your Roku device having trouble connecting to your home network and getting an error code of 003.

Can you confirm if you are trying to set up the Roku device for the first time?

Please follow the basic troubleshooting steps here to get up and streaming:

Power cycle the Roku device.
Power cycle the internet router.
Network connection reset.
Connect using a mobile hotspot.

If you continue to have trouble, please reference our helpful FAQ article here. This page will provide common concerns, troubleshooting, error codes, and recommended actions.

If the troubleshooting steps don't resolve the issue, please provide the following details when the problem occurs:

When the problem happens, quickly hit Home five times, then Back five times to take a picture of the Tracker ID, serial number/device ID, and software OS/version of your Roku device.

We look forward to hearing from you and looking closely into this issue. Thank you!

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

RokuERey · ‎08-02-2024

Hi Community users,

We've fixed the problem. To fully resolve the issue, please update your software manually.

Here’s how:

Press the Home button on your Roku remote.
Go to Settings > System > Software update.
Select Check Now.

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support

Please try these steps and let us know if they resolve your issue.

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

RokuTakashi · ‎08-05-2024

Hi, Community users.

Kindly be advised that the issue has been fixed by our team.

We encourage you to update your Roku devices by navigating to Settings > System > Software update, then Check Now.

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support.

If the issue persists, please let us know and we'll take further actions to address it.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

RokuArjiemar · ‎09-18-2024

Hello! @Bigque, @Nasim ,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about updating your Roku device. We're pleased to assist you.

The service may be temporarily unresponsive if your Roku streaming device is stuck on a software update. If an error code is encountered while attempting to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again after the outage.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps to help resolve the problem.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

RokuArjiemar · ‎09-12-2024

Hello! @Cheeesy

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about updating your Roku device. We're pleased to assist you.

The service may be temporarily unresponsive if your Roku streaming device is stuck on a software update. If an error code is encountered while attempting to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again after the outage.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps to help resolve the problem.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

RokuArjiemar · ‎10-13-2024

Hello! @Elijahmedina,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about updating your Roku device. We're pleased to assist you.

If your Roku streaming device is stuck on a software update, the service may be temporarily unresponsive. If an error code is encountered while attempting to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again after the outage.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely due to a network connectivity issue. Try the steps to help resolve the problem.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

cfvaughan007 · ‎06-22-2024

I have a Roku Express 3900x I’ve not used for some years.

I have attempted to set it up. I connected it to the TV via the provided HDMI cable. The electrical supply is connected directly to the wall. I powered it up, located my network, and entered my network password. I then received “Checking for new software” and then immediately "Software update failed (error code 003).

I did a factory reset of the Roku and tried installation once again. I got the same results, stuck at "Software update failed."

I unplugged my router, did a factory reset of the Roku, and powered my router on after 10 minutes. The situation is still the same - it connects to the Wifi and then hangs on Software update - "Software update failed."

I did a factory reset of the Roku and tried connecting it to the network using my cell phone hotspot. It connected to the Wifi and then hangs onSoftware update - "Software update failed."

I cannot get into the Roku to discover what is the previous firmware.

The serial number on the unit is C337CC581607.

gackdeux · ‎06-22-2024

Have a newish premier+ that is going through INITIAL setup and fails to update with code 003. Have tried wired, wireless, mobile hotspot, different location wireless and all 4 fail- 3 different networks. Have done a hard reset and it fails. Have contacted support and they still say it is the network, but have tried 3 different networks and support is too stupid to understand. So what else can I do?

atc98092 · ‎06-22-2024

If you truly have the 4630, then your device isn't "newish" :). It was released in Oct 2016, so approaching eight years old.

That said, it does support both 2.4 and 5 GHz WiFi, so perhaps you can try something different. Make sure your 5 GHz WiFi is using a non-DFS channel (48 and below, 149 and above). That way you can insure your Roku can see the 5 GHz radio.

That said, the fact it won't work on wired, wireless or the hotspot makes me think that Roku has bit the dust. It just isn't reasonable that it won't work on any of them. Sounds like something deeper in the OS. And with an eight year old device, it's not worth the effort to attempt any sort of repair. The Roku Express 4K+ is $40, and the 4K Streaming Stick is on sale for $40. Both will run circles around the Premiere+ you're trying to set up.

Dan

Roku Community Streaming Expert

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tampabebe · ‎06-26-2024

During initial setup my streaming stick gives an 003 error. Happen with any wife network in connect to.

RokuEmmanuel-D · ‎06-26-2024

Welcome, and thanks for posting here in the Roku Community, @tampabebe.

We understand that you're experiencing trouble setting up your Roku Device. We're here to help.

Please be advised that Error 003 means that your network connection is unstable. Even with a robust internet connection, speed or signal strength fluctuations can result in delays or errors. The number of devices connected to the network must also be considered, as it can impact overall performance.

You might try...

Reboot your router by unplugging it from the power source for 60 seconds, then plug it back in.
Also, try an alternative internet connection, such as a Mobile Hotspot, to see if it improves your experience.

For additional information about improving your internet connectivity, visit this support article here: How to improve your Roku streaming device's Wi-Fi or wireless internet connection.

Let us know how it works.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

renojim · ‎06-26-2024

If you can use an alternate network like your phone's hotspot, give that a try.

Roku Community Streaming Expert

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renojim · ‎06-27-2024

I just realized you're speaking of a NowTV stick. Are they still supported at all? They may use different servers than regular Roku devices.

Roku Community Streaming Expert

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Donwoohay · ‎06-27-2024

None of these solutions work. There is no other device connected to the my network. I even tried to use my phone's hot spot. Is my device defective?

Grayboss · ‎06-28-2024

Please help I have unplugged my router reset my Roku Streaming Stick (3800 series) switvhed HDMI ports used my mobile hotspot disconnect everything device from my home WiFi and I continuously get the same message please help

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Error 003 - Can't update software

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