Solving playback issues

[Apple15]

Can someone please help me I have did a manufacture reset, disconnected the TV from the wall, and restarted my Wi-Fi but my Roku TV keeps kicking me out of the app. For example, if I’m watching Netflix, it will turn off and in five minutes it will kick me out of the app and go to the main screen. So then I go to prime video, and it kicks me out of that streaming app please tell me there’s solution to this or do I need a new TV. 

[renojim]

I've seen several reports of the same thing on Roku TVs, but never a real solution.  You can try a "System restart" found under Settings->System->Power and see if it helps.  It may be OK for a while and then start doing it again, so you'd have to do that "System restart" periodically.  By "manufacturer reset" I assume you mean "factory reset".  Was it any better immediately following the factory reset?  If not, I imagine the "System restart" won't help either.

If all else fails, you don't necessarily need a new TV.  If you're happy with using Roku, you can always get a stand-alone Roku device and connect it to the TV much like you'd connect a Blu-ray player or cable box.  You could also connect a different streaming device like an Amazon Firestick if you wanted to try something else.

[Saggy]

Same issue as of the last few months. And it's getting worse and maddening! @roku fix your stuff please or I'll start getting devices with a different OS

[RokuJharra-Q · Accepted solution]

Hi @Saggy,

Thanks for posting here in the Roku community!

We understand you're experiencing issues with your Roku device, which kicks back while streaming. before we proceed, kindly follow the steps below to see if it makes a difference:

• Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
Jharra

[Dalgsan]

When the heck will this be fixed? Send an update or something.  5 years same ongoing problem  with two tvs. Fix your stuff already. This is maddening and annoying. 

[RokuTakashi]

Hi, @Dalgsan 

Welcome to the Roku Community.

We see on your post that you are having the same issue as reported by other users in this thread.

For this matter, we'd like to collect more details regarding the issue you have experienced so we can help. Please provide the information below:

• What specific Roku device are you having issues with?
• When did you first encounter the issue
• Does the issue happen with a specific channel, or with every app that you open? Also, does it kick you back promptly or let you access the channel for a brief moment?
• What troubleshooting steps have you taken so far?

With more details referring to the issue, we'll be able to understand your concern, and we can help further.

Best wishes,
Kash

[Fpjct]

None of these "solutions" work. There is an issue with the TCL Roku TV's apps randomly shutting down. Sometimes in as little as 5 minutes. I never had this issue with my old TV that had an external Roku device attached. No one at Roku or TCL is seriously addressing this problem.  These devices probably need a fix through a system update. I've had enough. I am returning my TV to Walmart. I'll try a Fire TV. Hopefully that will work better.

[RokuEmmanuel-D]

Hi, @Fpjct.

Greetings from the Roku Community!

Thanks for letting us know about the issue you're encountering with your TCL Roku TV. We'd be more than willing to investigate it so that we can provide the most accurate resolution possible. 

Please let us know about...

• When did you start noticing this issue? 
• Are all the channels affected by this problem? 
• Did you receive any recent software updates? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About). 
• A photo or video clip would also be helpful in giving us more insight into the problem. 

We are anticipating your prompt response. 

All the best,
Emman