Solving playback issues

[DonnaMarie333]

Keeps going to home screen from YouTube back to home screen keeps kicking me off I already started it I've already rebooted it I've already checked And I've checked my internet connection it's your box there's doing it fix it have you factory reset it so happening.

[RokuEmmanuel-D]

Hi, @DonnaMarie333.

Thanks for reaching out here in the Roku Community!

We understand that you're encountering playback difficulty when trying to stream YouTube and we'd like to provide the assistance you need. 

Could you let us know if this is only happening to YouTube? If so, try the following troubleshooting steps below to see if that resolves the issue, 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this works for you. 

All the best,
Emman

[conniep43]

So annoying because my TCL Roku TV is doing the same thing. It's ok for a little while after doing the above instructions but nope it just comes back. Haven't used it the past couple weeks but I just bought it 2 months ago. Hope this gets corrected.