Solving playback issues

[Cassndae]

I keep getting booted back to home screen while watching any app.  I already tried factory reset , check power, checking internet connection and deleting and reinstalling apps and nothing works 

[RokuTakashi]

Hi, @Cassndae

Welcome to the Roku Community.

We see that you've had an issue with your Roku device getting booted back to the home screen, and we're here to assist you in resolving this issue. Since you have performed all of the troubleshooting steps, we'd like to gather more information regarding this. Can you please provide the details below:

• What specific Roku device you are having issues with?
• When did you first experience this issue? 
• Can you provide us with a short video clip when the issue occurs?
• Does the issue happen with a specific app, or with multiple apps?

With more details regarding the issue, our team can review this case further and proceed with further actions to resolve the issue.

Best wishes,
Kash