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Sgrim's avatar
Sgrim
Reel Rookie
6 months ago

Re: Paramount Plus App will not load

My Paramount + is no longer opening on my TCL Roku tv. When I click on the app it looks as if it will open but only goes back to the app and never opens. I've checked for updates on the app and TV and all is updated. What can I do? Thanks!

7 Replies

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  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Thanks for the post, @1McMc and Sgrim!

    We're here to get this sorted out so you can start streaming soon on Paramount Plus! 

    Have you also tried doing these steps below?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    If that doesn't help, no worries; just send your device details here, and we'll look into it!

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (Press the Home button five times, followed by the Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)

    Let us know how things turn out!

    Roku Community Team

    • Sgrim's avatar
      Sgrim
      Reel Rookie
      6 months ago

      None of the attempts to fix worked. Here are the details:

      Device: TCL 75R648
      Device ID: S09GY15RY1PX
      SN: X00600RRY1PX
      Software version: 13. 1.4 Build 1514-AH

       

      We have the service of Paramount + essentials thru Spectrum and we have never had a problem until now. The app with all of our other Roku tv's is working properly.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        Hi Sgrim,

        Thanks for your response!

        We appreciate you for providing your device details. To help us investigate the issue further please provide us with the following:

        • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
        • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

        We will wait for your update.

        Cheers,
        Roku Community Team

    • Montecarlo104's avatar
      Montecarlo104
      Newbie
      2 months ago

      Model: C112X - Roku TV

      SN: X00100133F2V (S043F0233F2V)

      Device ID: S043F0233F2V

      Software version: 14.6.4 * build 9914-41Z

      Tracker ID: 2V-300-303

      Paramount Plus App build version: 9.11 * build 20250709

      • Montecarlo104's avatar
        Montecarlo104
        Newbie
        2 months ago

        The Paramount+ App loads normally but will not play Movies or Series (spinning blue thingy). It does however, play Sports and Live TV. 

        Paramount+ App works fine on 2 Visio TVs in same household.