Solving playback issues

[envcat]

Hi, more and more my Roku box restarts when I'm watching something or selecting a channel. Does it need an SD card, or do I need a new box? Any ideas how to fix this? 

[RokuArjiemar]

Hello! @envcat,

Thanks for the post,

We're glad to help you with the issue of your Roku device restarting.

• What Roku device are you using right now?
• Is this the first time you set up/activated this Roku TV/device? If NOT, is this the first time you have experienced this issue?
• What do you see on your screen when you’re trying to play content?
• Is the issue happening on all contents/channels or is this isolated to 1 content/channel?
• Are you getting any error messages or error codes when trying to play content?

Please keep us updated on any new information so we can continue assisting you. We are looking forward to hearing back from you.

Thanks,

Arjiemar

[envcat]

Hello, did you receive the emailed response yesterday?

[envcat]

Hello, It is a Roku 2.

In the middle of a program or starting one on any app/channel, it will freeze and restart Roku.

It is NOT the first time I set up or activated the device.

The trend of the restart is definitely worse recently / in 2024.

No error messages are displaying.

Thanks.

[RokuEuniceL]

Hi @envcat,

Thank you for keeping us posted here in the Roku Community!

We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.

Kindly perform the following steps below and see if they can resolve the issue:

1. Using the included USB cable and USB power adaptor (if included), connect your streaming player to a working power outlet in the wall. Do not power on or plug at the back of the TV, for it may not get enough power to keep the Roku device going.
2. Restart your network router to refresh the connection between your internet and Roku device.
3. Restart your Roku Player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. If the issue persists, connect your Roku device to a network router (If you have one) and observe if it is still happening.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

[envcat]

Hello, this has not resolved the issue. Do you have any other ideas?

[RokuJohnB]

Hi @envcat,

Thank you for the update!

We'd love to assist you further with this issue that you're experiencing. Could you provide us with the serial number of your Roku device?

We'll wait for your response.

Thanks,

John

[envcat]

SN#: 5F461N129306

[RokuJohnB]

Hi @envcat,

Thank you for keeping us posted, and we appreciate the additional information!

Please make sure that all the cables are firmly plugged in and securely attached.

Let us know how it works, and we will continue to assist you further.

Regards,

John

[envcat]

Hello, on the days when Roku restarts, the cables are as well attached as on days when Roku does not restart.

Can you think of any reason why Roku will at random restart repeatedly?