Solving playback issues

[Hessian]

My profile on the YouTube Roku app only has one row of videos under the name Recommended and a refresh button underneath. I've reset the app, uninstalled/reinstalled the app. This is happening on 3 different Roku devices. If I go to the YouTube app on Google TV, it is fine, multiple rows of videos. It also does not seem to affect the other profiles on my account, just the main one. 

[RokuEmmanuel-D]

Hey, @Hessian.

Thanks for reporting this!

Can you send us a photo of it so we can see it closely? Also, have there been any recent updates before this happened?

Tel us more about it!

Roku Community team

[Hessian]

Before today, this home screen had multiple rows and still does on the YouTube app for Google TV.

[RokuEmmanuel-D]

Thanks for the photo, @Hessian!

Have you tried this quick fix below?

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still not working? Let us know so we can dive deeper!

Roku Community Team

[Hessian]

I removed the YouTube app. Restarted Roku. Added the YouTube app. Restarted Roku again. Logged into YouTube. Still have the same problem.

[Hessian]

Just to try it, I did a factory reset on one of my Roku boxes. No difference. 

[RokuEmmanuel-D]

Thanks for the follow-up, @Hessian!

To get this investigated further, could you send us the Roku device details?

• Roku device model, Device ID, and Serial Number, Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon!

Roku Community Team

[aaron_raven]

mine has been the same every since the new update to the touchpad on the app, i tried the delete and redownload and no success 

[Hessian]

Device 1: 4802RW-Roku Ultra, SN# X01000GEJSHH, Software Version 14.1

HH-128-201

Version 2.24 build 236

Device 2: 4800x-Roku Ultra, SN#X01000TKJLFD, Software Version 14.5

FD-128-710

Version 2.24 build 236

Problem is occurring on both devices. 

[RokuEmmanuel-D]

Hey, @Hessian and @aaron_raven.

Thanks for bringing this to our attention.

We understand that the YouTube app is showing only a single row on your account.

We’ve forwarded your details to our team for further investigation.

In the meantime, we recommend reaching out to YouTube directly for additional support. They’ll be able to assist you best with any functionality issues or inquiries.

Roku Community Team