Solving playback issues

[Cord-cutter]

S/N S07P21C86M38

Model 3941X

Added Jul 13, 2022

I reviewed all 8 pages of posting on Express 4K will not boot and found no way to Reply.  Therefore, I added this new post.  I have followed all recommendations to resolve this problem.

1. Replaced HDMI cable.

2. Replaced ROKU supplied USB power cable and power brick, with one off another Express 4K+ I own.

3. Moved power supply directly to wall outlet.

4. Moved Express 4K+ device, HDMI cable and power supply to another function Sony TV. (Currently utilizes a Amazon Fire-stick.  Will not boot on the alternate Sony TV.  Fire stick functions fine.

5. I can't provide the OS/version because it will not boot.

6. Tried several resets to force factory reset. (10 seconds, 20 seconds, 30 seconds, 1 minute)  Reset has ZERO effect!  Express 4K+ device does not honor reset, makes no difference.

This is exactly what happens during the boot process.  The light on front of the Express lights blue when first plugged into power, then blinks ONCE red, then returns to blue for the remaining process. The boot logo ROKU jumps 29 times during the boot process (65 seconds) then the logo goes away and the screen goes BLACK and remains there for ever.

It appears multiple customers with Express 4K and Express 4K+ are experiencing this same issues by reviewing all 8 pages of posts, with no apparent resolution.  I understand my Express 4K+ is outside it's 1 year warranty.  If this is a inherent problem with the Express 4K+ that can not be easily resolved (like reloading the OS) I am OK with that, I will replace my 18 month old Express 4K+.  I currently have 4 TVs available (3 Roku devices and 1 Amazon Fire Stick).

Please provide me direction.

[RokuArjiemar · Accepted solution]

Hello! @Cord-cutter,

We're thrilled to have you with us here in the Roku Community!

Thank you for reaching out to us. We're pleased to assist.

Whether using a smartphone, tablet, or computer, you have undoubtedly encountered a time when your device was "frozen," "stuck," or simply stopped responding. Like these smart devices, your Roku® streaming device also has an operating system that runs software applications, and although uncommon, it too can become unresponsive. Should you find your Roku device in a frozen state or perhaps it is "stuck at the Roku logo" on startup, this article helps to rule out an environmental issue before progressing to a system restart, a network reset, and if necessary, a factory reset. How to system restart or factory reset your Roku streaming device

Thanks,

Arjiemar

[KayAhr]

This was not a helpful response from Roku Support.  I am having a similar issue.  At this point, I believe that it should be covered by a warranty exchange.

[RokuJohnB]

Hi @KayAhr,

Thank you for keeping us posted!

We will be more than happy to assist you further with this issue that you're experiencing with the Roku Express 4K+. Can you please provide us with the serial number of your Roku device? May we know when and where you purchased this Roku device?

With detailed information, we will be able to assist you further.

Thanks,

John