Hi, more and more my Roku box restarts when I'm watching something or selecting a channel. Does it need an SD card, or do I need a new box? Any ideas how to fix this?
Hi @envcat,
Thank you for the post!
The device you are using can no longer support the most recent features. This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates. If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website here.
If you have any other questions or concerns, please let us know.
Regards,
John
Hello! @envcat,
Thanks for the post,
We're glad to help you with the issue of your Roku device restarting.
Please keep us updated on any new information so we can continue assisting you. We are looking forward to hearing back from you.
Thanks,
Arjiemar
Hello, did you receive the emailed response yesterday?
Hi @envcat,
Thank you for keeping us posted here in the Roku Community!
We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.
Kindly perform the following steps below and see if they can resolve the issue:
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
Hello, this has not resolved the issue. Do you have any other ideas?
Hi @envcat,
Thank you for the update!
We'd love to assist you further with this issue that you're experiencing. Could you provide us with the serial number of your Roku device?
We'll wait for your response.
Thanks,
John
SN#: 5F461N129306
Hi @envcat,
Thank you for keeping us posted, and we appreciate the additional information!
Please make sure that all the cables are firmly plugged in and securely attached.
Let us know how it works, and we will continue to assist you further.
Regards,
John
Hello, on the days when Roku restarts, the cables are as well attached as on days when Roku does not restart.
Can you think of any reason why Roku will at random restart repeatedly?